*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

    :root {
      --bg: #0f1117;
      --surface: #1a1d27;
      --surface2: #252830;
      --border: #2e3147;
      --accent: #00d4aa;
      --accent-hover: #00e8bb;
      --text: #f8fafc;
      --text-muted: #94a3b8;
      --high: #ef4444;
      --med: #f59e0b;
      --low: #3b82f6;
      --called: #22c55e;
      --pending: #f59e0b;
      --followup: #8b5cf6;
      --green: #22c55e;
      --radius: 10px;
      --shadow: 0 4px 24px rgba(0,0,0,0.5);
      /* ── Extended design tokens ── */
      --font-sans: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;
      --font-heading: 'Space Grotesk', 'DM Sans', -apple-system, sans-serif;
      --font-mono: 'Space Grotesk', 'IBM Plex Mono', 'Courier New', monospace;
      --ease-out-expo: cubic-bezier(0.16, 1, 0.3, 1);
      --duration-fast: 150ms;
      --duration-normal: 250ms;
      --radius-sm: 6px;
      --radius-md: 10px;
      --radius-lg: 16px;
      --accent-green-new: #22c55e;
      --accent-amber-new: #f59e0b;
      --shadow-card: 0 1px 3px rgba(0,0,0,0.2), 0 1px 2px rgba(0,0,0,0.12);
      --accent-purple: #8b5cf6;
      --accent-purple-dark: #7c3aed;
      --shadow-elevated: 0 10px 25px rgba(0,0,0,0.35);
      /* ── Status colors ── */
      --status-call: #3b82f6;
      --status-followup: #f59e0b;
      --status-quote: #8b5cf6;
      --status-booked: #14b8a6;
      --status-closed: #22c55e;
      --status-gray: #6b7280;
    }

    body.light-mode {
      --bg: #f1f5f9;
      --surface: #ffffff;
      --surface2: #e2e8f0;
      --border: #cbd5e1;
      --accent: #0d9488;
      --accent-hover: #0f766e;
      --text: #0f172a;
      --text-muted: #64748b;
      --high: #dc2626;
      --med: #d97706;
      --low: #2563eb;
      --called: #16a34a;
      --pending: #d97706;
      --followup: #7c3aed;
      --green: #16a34a;
      --shadow: 0 4px 24px rgba(0,0,0,0.08);
    }

    .theme-toggle {
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text-muted);
      border-radius: 20px;
      padding: 6px 14px;
      font-size: 0.78rem;
      font-weight: 600;
      cursor: pointer;
      transition: all 0.15s;
      white-space: nowrap;
    }
    .theme-toggle:hover { color: var(--text); border-color: var(--accent); }

    /* ── Messages Panel ── */
    #messages-panel {
      position: fixed;
      top: 0; right: 0; bottom: 0;
      width: 360px;
      background: var(--surface);
      border-left: 1px solid var(--border);
      box-shadow: -4px 0 32px rgba(0,0,0,0.35);
      z-index: 448;
      display: flex;
      flex-direction: column;
      transform: translateX(100%);
      transition: transform 0.25s cubic-bezier(0.4,0,0.2,1);
    }
    #messages-panel.open { transform: translateX(0); }
    .mp-header {
      display: flex;
      align-items: center;
      gap: 10px;
      padding: 14px 16px;
      border-bottom: 1px solid var(--border);
      flex-shrink: 0;
    }
    .mp-icon {
      width: 28px; height: 28px;
      background: var(--accent);
      border-radius: 8px;
      display: flex; align-items: center; justify-content: center;
      color: #fff;
      font-size: 0.85rem;
      flex-shrink: 0;
    }
    .mp-title { font-size: 0.95rem; font-weight: 700; flex: 1; }
    .mp-close {
      background: none; border: none; color: var(--text-muted);
      font-size: 1.2rem; cursor: pointer; padding: 2px 6px; border-radius: 4px; line-height: 1;
    }
    .mp-close:hover { color: var(--text); background: var(--surface2); }
    .mp-search {
      padding: 10px 14px;
      border-bottom: 1px solid var(--border);
      flex-shrink: 0;
    }
    .mp-search input {
      width: 100%;
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 8px;
      padding: 7px 12px;
      font-size: 0.83rem;
      outline: none;
      font-family: inherit;
      transition: border-color 0.15s;
    }
    .mp-search input:focus { border-color: var(--accent); }
    .mp-filter-btn.active { background: var(--accent) !important; color: #fff !important; border-color: var(--accent) !important; }
    /* Prevent scroll chaining on floating panels — scroll stays inside the panel */
    #messages-panel, #dialpad-sidebar { overscroll-behavior: contain; }
    .mp-list {
      flex: 1; overscroll-behavior: contain;
      overflow-y: auto;
      display: flex;
      flex-direction: column;
    }
    .mp-empty {
      flex: 1;
      display: flex;
      flex-direction: column;
      align-items: center;
      justify-content: center;
      gap: 10px;
      color: var(--text-muted);
      font-size: 0.85rem;
      text-align: center;
      padding: 32px 20px;
    }
    .mp-empty-icon { font-size: 2.2rem; }
    .mp-convo {
      display: flex;
      align-items: center;
      gap: 12px;
      padding: 13px 16px;
      border-bottom: 1px solid var(--border);
      cursor: pointer;
      transition: background 0.12s;
      position: relative;
    }
    .mp-convo:hover { background: var(--surface2); }
    .mp-convo.unread { background: color-mix(in srgb, var(--accent) 6%, var(--surface)); }
    .mp-avatar {
      width: 38px; height: 38px;
      border-radius: 50%;
      background: var(--accent-purple);
      color: #fff;
      display: flex; align-items: center; justify-content: center;
      font-size: 0.88rem;
      font-weight: 700;
      flex-shrink: 0;
    }
    .mp-convo-info { flex: 1; min-width: 0; }
    .mp-convo-top {
      display: flex;
      justify-content: space-between;
      align-items: baseline;
      gap: 6px;
    }
    .mp-convo-name { font-size: 0.88rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
    .mp-convo-time { font-size: 0.68rem; color: var(--text-muted); white-space: nowrap; flex-shrink: 0; }
    .mp-convo-preview { font-size: 0.76rem; color: var(--text-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
    .mp-unread-dot {
      width: 8px; height: 8px;
      background: var(--accent);
      border-radius: 50%;
      flex-shrink: 0;
    }
    .mp-compose-btn {
      margin: 12px 14px;
      background: var(--accent-purple);
      color: #fff;
      border: none;
      border-radius: 8px;
      padding: 10px;
      font-size: 0.85rem;
      font-weight: 700;
      cursor: pointer;
      font-family: inherit;
      transition: background 0.12s;
      flex-shrink: 0;
    }
    .mp-compose-btn:hover { background: var(--accent-purple-dark); }
    .msg-toggle-btn {
      background: color-mix(in srgb, var(--accent) 15%, var(--surface));
      border: 1px solid color-mix(in srgb, var(--accent) 35%, var(--surface));
      color: var(--accent);
      border-radius: 20px;
      padding: 6px 14px;
      font-size: 0.78rem;
      font-weight: 700;
      cursor: pointer;
      transition: all 0.15s;
      white-space: nowrap;
      display: flex;
      align-items: center;
      gap: 6px;
      position: relative;
    }
    .msg-toggle-btn:hover, .msg-toggle-btn.active { background: color-mix(in srgb, var(--accent) 25%, var(--surface)); border-color: var(--accent); }
    .msg-badge {
      background: #ef4444;
      color: #fff;
      border-radius: 10px;
      font-size: 0.65rem;
      font-weight: 800;
      padding: 1px 5px;
      min-width: 16px;
      text-align: center;
      animation: msg-pulse 2s ease-in-out infinite;
    }
    @keyframes msg-pulse { 0%,100% { transform:scale(1); box-shadow:0 0 0 0 rgba(239,68,68,0.4); } 50% { transform:scale(1.1); box-shadow:0 0 8px 2px rgba(239,68,68,0.3); } }

    /* Unanswered conversation styling */
    .mp-convo.unanswered { border-left: 3px solid var(--accent); background: #1a2030; }
    .mp-convo.unanswered .mp-convo-name { font-weight: 800; color: var(--text); }
    .mp-convo.unanswered .mp-convo-preview { font-weight: 600; color: var(--text); }
    .mp-unanswered-badge { font-size: 0.6rem; font-weight: 800; padding: 1px 5px; border-radius: 4px; background: #ef444422; color: #ef4444; margin-left: 6px; white-space: nowrap; }

    /* New inbound message glow */
    .sms-bubble.in.new-msg { animation: sms-glow 3s ease-out forwards; }
    @keyframes sms-glow { 0% { box-shadow: 0 0 12px 2px rgba(0,212,170,0.4); } 100% { box-shadow: none; } }

    /* Lead card SMS notification dot */
    .card-sms-dot { width: 8px; height: 8px; border-radius: 50%; background: #ef4444; display: inline-block; margin-left: 4px; vertical-align: middle; animation: msg-pulse 2s ease-in-out infinite; }

    /* Incoming call popup */
    #incoming-call-popup {
      display: none; position: fixed; top: 0; left: 0; right: 0; z-index: 9999;
      background: linear-gradient(135deg, #0a1628 0%, #1a1d27 100%);
      border-bottom: 2px solid var(--accent);
      box-shadow: 0 8px 40px rgba(0,0,0,0.6);
      padding: 24px 32px;
      animation: ic-slide-in 0.3s ease-out;
    }
    @keyframes ic-slide-in { from { transform: translateY(-100%); } to { transform: translateY(0); } }
    #incoming-call-popup.visible { display: flex; align-items: center; justify-content: center; gap: 24px; flex-wrap: wrap; }
    .ic-info { flex: 1; min-width: 200px; }
    .ic-label { font-size: 0.78rem; color: var(--accent); font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; margin-bottom: 4px; animation: ic-pulse-text 1.5s ease-in-out infinite; }
    @keyframes ic-pulse-text { 0%,100% { opacity:1; } 50% { opacity:0.5; } }
    .ic-caller { font-size: 1.4rem; font-weight: 800; color: var(--text); font-family: var(--font-heading); }
    .ic-phone { font-size: 0.88rem; color: var(--text-muted); margin-top: 2px; }
    .ic-lead-link { font-size: 0.75rem; color: var(--accent); cursor: pointer; margin-top: 4px; }
    .ic-buttons { display: flex; gap: 12px; flex-shrink: 0; }
    .ic-btn {
      padding: 14px 32px; border-radius: 50px; border: none; font-size: 1rem;
      font-weight: 800; cursor: pointer; font-family: var(--font-heading);
      transition: transform 0.1s, box-shadow 0.1s;
    }
    .ic-btn:active { transform: scale(0.95); }
    .ic-btn-accept { background: #22c55e; color: #fff; animation: ic-btn-pulse 1.2s ease-in-out infinite; }
    @keyframes ic-btn-pulse { 0%,100% { box-shadow: 0 0 0 0 rgba(34,197,94,0.5); } 50% { box-shadow: 0 0 20px 6px rgba(34,197,94,0.3); } }
    .ic-btn-decline { background: #ef4444; color: #fff; }
    .ic-btn-decline:hover { background: #dc2626; }

    /* ── Phone Sidebar ── */
    #dialpad-sidebar {
      position: fixed;
      top: 0; right: 0; bottom: 0;
      width: 380px;
      background: var(--surface);
      border-left: 1px solid var(--border);
      box-shadow: -4px 0 32px rgba(0,0,0,0.35);
      z-index: 450;
      display: flex;
      flex-direction: column;
      transform: translateX(100%);
      transition: transform 0.25s cubic-bezier(0.4,0,0.2,1);
    }
    #dialpad-sidebar.open { transform: translateX(0); }

    .dp-header {
      display: flex;
      align-items: center;
      gap: 10px;
      padding: 14px 16px;
      border-bottom: 1px solid var(--border);
      flex-shrink: 0;
    }
    .dp-logo {
      width: 28px; height: 28px;
      background: var(--accent-purple);
      border-radius: 8px;
      display: flex; align-items: center; justify-content: center;
      color: #fff;
      font-size: 0.9rem;
      font-weight: 800;
      flex-shrink: 0;
    }
    .dp-title { font-size: 0.95rem; font-weight: 700; flex: 1; }
    .dp-close {
      background: none; border: none; color: var(--text-muted);
      font-size: 1.2rem; cursor: pointer; padding: 2px 6px; border-radius: 4px;
      line-height: 1;
    }
    .dp-close:hover { color: var(--text); background: var(--surface2); }

    .dp-tabs {
      display: flex;
      border-bottom: 1px solid var(--border);
      flex-shrink: 0;
    }
    .dp-tab {
      flex: 1; text-align: center;
      padding: 10px;
      font-size: 0.8rem; font-weight: 600;
      color: var(--text-muted);
      cursor: pointer;
      border-bottom: 2px solid transparent;
      transition: all 0.15s;
      background: none; border-top: none; border-left: none; border-right: none;
    }
    .dp-tab.active { color: var(--accent); border-bottom-color: var(--accent); }
    .dp-tab:hover:not(.active) { color: var(--text); }

    .dp-body {
      flex: 1;
      overflow: hidden;
      display: flex;
      flex-direction: column;
    }

    /* Dialer tab */
    #dp-dialer-pane {
      flex: 1; display: flex; flex-direction: column; overflow: hidden;
    }
    #dp-setup-pane {
      padding: 24px 20px;
      display: flex;
      flex-direction: column;
      gap: 16px;
    }
    .dp-setup-icon {
      font-size: 2.5rem;
      text-align: center;
    }
    .dp-setup-title { font-size: 1rem; font-weight: 700; text-align: center; }
    .dp-setup-desc { font-size: 0.82rem; color: var(--text-muted); text-align: center; line-height: 1.5; }
    .dp-setup-field { display: flex; flex-direction: column; gap: 6px; }
    .dp-setup-field label { font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--text-muted); }
    .dp-setup-field input {
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 7px;
      padding: 9px 12px;
      font-size: 0.88rem;
      outline: none;
      font-family: inherit;
      transition: border-color 0.15s;
    }
    .dp-setup-field input:focus { border-color: var(--accent); }

    /* Quick-dial list (shown when no iframe) */
    #dp-quickdial {
      flex: 1;
      overflow-y: auto;
      padding: 12px 16px;
      display: flex;
      flex-direction: column;
      gap: 8px;
    }
    .dp-lead-row {
      display: flex;
      align-items: center;
      gap: 10px;
      padding: 10px 12px;
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 8px;
    }
    .dp-lead-info { flex: 1; min-width: 0; }
    .dp-lead-name { font-size: 0.84rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
    .dp-lead-phone { font-size: 0.75rem; color: var(--text-muted); }
    .dp-dial-btn {
      background: color-mix(in srgb, var(--accent-purple) 13%, transparent);
      border: 1px solid color-mix(in srgb, var(--accent-purple) 33%, transparent);
      color: var(--accent-purple);
      border-radius: 6px;
      padding: 5px 9px;
      font-size: 0.72rem;
      font-weight: 700;
      cursor: pointer;
      white-space: nowrap;
      transition: background 0.12s;
    }
    .dp-dial-btn:hover { background: color-mix(in srgb, var(--accent-purple) 20%, transparent); }
    .dp-sms-btn {
      background: color-mix(in srgb, var(--accent) 15%, var(--surface));
      border: 1px solid color-mix(in srgb, var(--accent) 35%, var(--surface));
      color: var(--accent);
      border-radius: 6px;
      padding: 5px 9px;
      font-size: 0.72rem;
      font-weight: 700;
      cursor: pointer;
      white-space: nowrap;
      transition: background 0.12s;
    }
    .dp-sms-btn:hover { background: color-mix(in srgb, var(--accent) 25%, var(--surface)); }

    /* SMS tab */
    #dp-sms-pane {
      flex: 1;
      display: none;
      flex-direction: column;
      overflow: hidden;
    }
    .sms-lead-bar {
      padding: 10px 14px;
      background: var(--surface2);
      border-bottom: 1px solid var(--border);
      display: flex;
      align-items: center;
      gap: 10px;
      flex-shrink: 0;
    }
    .sms-lead-bar select {
      flex: 1;
      font-size: 0.82rem;
      padding: 6px 10px;
      background: var(--surface);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 7px;
      outline: none;
    }
    .sms-history {
      flex: 1;
      overflow-y: auto;
      overscroll-behavior: contain;
      padding: 12px 14px;
      display: flex;
      flex-direction: column;
      gap: 8px;
    }
    .sms-bubble {
      max-width: 82%;
      padding: 9px 13px;
      border-radius: 14px;
      font-size: 0.83rem;
      line-height: 1.45;
      word-break: break-word;
    }
    .sms-bubble.out {
      align-self: flex-end;
      background: var(--accent-purple);
      color: #fff;
      border-bottom-right-radius: 4px;
    }
    .sms-bubble.in {
      align-self: flex-start;
      background: var(--surface2);
      color: var(--text);
      border: 1px solid var(--border);
      border-bottom-left-radius: 4px;
    }
    .sms-bubble-meta {
      font-size: 0.65rem;
      opacity: 0.65;
      margin-top: 4px;
    }
    .sms-bubble.out .sms-bubble-meta { text-align: right; }
    .sms-empty {
      flex: 1;
      display: flex;
      align-items: center;
      justify-content: center;
      color: var(--text-muted);
      font-size: 0.82rem;
      text-align: center;
      padding: 20px;
    }
    .sms-compose {
      border-top: 1px solid var(--border);
      padding: 10px 12px;
      display: flex;
      flex-direction: column;
      gap: 8px;
      flex-shrink: 0;
      background: var(--surface);
    }
    .sms-compose textarea {
      width: 100%;
      resize: none;
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 10px;
      padding: 9px 12px;
      font-size: 0.85rem;
      font-family: inherit;
      outline: none;
      min-height: 72px;
      transition: border-color 0.15s;
    }
    .sms-compose textarea:focus { border-color: var(--accent-purple); }
    .sms-compose-row {
      display: flex;
      align-items: center;
      justify-content: space-between;
      gap: 8px;
    }
    .sms-char-count { font-size: 0.72rem; color: var(--text-muted); }
    .sms-send-btn {
      background: var(--accent-purple);
      color: #fff;
      border: none;
      border-radius: 8px;
      padding: 8px 18px;
      font-size: 0.82rem;
      font-weight: 700;
      cursor: pointer;
      transition: background 0.12s;
      font-family: inherit;
    }
    .sms-send-btn:hover { background: var(--accent-purple-dark); }
    .sms-send-btn:disabled { opacity: 0.4; cursor: not-allowed; }
    .sms-via-note { font-size: 0.7rem; color: var(--text-muted); }
    .sms-convo-item { display:flex;align-items:center;gap:10px;padding:10px 12px;cursor:pointer;border-bottom:1px solid var(--border);transition:background 0.15s; }
    .sms-convo-item:hover { background:var(--surface2); }
    .sms-convo-item.unread { background:color-mix(in srgb, var(--accent) 6%, var(--surface)); }
    .sms-convo-avatar { width:36px;height:36px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-size:0.85rem;font-weight:700;flex-shrink:0; }
    .sms-convo-info { flex:1;min-width:0; }
    .sms-convo-name { font-size:0.83rem;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis; }
    .sms-convo-preview { font-size:0.73rem;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px; }
    .sms-convo-time { font-size:0.68rem;color:var(--text-muted);white-space:nowrap;flex-shrink:0; }
    .sms-convo-unread-dot { width:8px;height:8px;border-radius:50%;background:var(--accent);flex-shrink:0; }

    /* Settings tab */
    #dp-settings-pane {
      flex: 1;
      overflow-y: auto;
      padding: 20px 16px;
      display: flex;
      flex-direction: column;
      gap: 16px;
    }
    .dp-settings-section { display: flex; flex-direction: column; gap: 10px; }
    .dp-settings-title { font-size: 0.78rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--text-muted); }
    .dp-settings-field { display: flex; flex-direction: column; gap: 5px; }
    .dp-settings-field label { font-size: 0.72rem; font-weight: 600; color: var(--text-muted); }
    .dp-settings-field input {
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 7px;
      padding: 9px 12px;
      font-size: 0.85rem;
      outline: none;
      font-family: inherit;
      transition: border-color 0.15s;
    }
    .dp-settings-field input:focus { border-color: var(--accent); }
    .dp-settings-hint { font-size: 0.75rem; color: var(--text-muted); line-height: 1.45; }
    .dp-status-dot {
      display: inline-block;
      width: 8px; height: 8px;
      border-radius: 50%;
      margin-right: 5px;
      vertical-align: middle;
    }
    .dp-status-connected { background: var(--green); }
    .dp-status-disconnected { background: var(--text-muted); }
    .dp-status-dot.pulsing { background: #ffa726; animation: dp-pulse 1.5s ease-in-out infinite; }
    @keyframes dp-pulse { 0%,100% { opacity:1; } 50% { opacity:0.4; } }

    /* AI Notes styling */
    .ai-notes-card { margin-top:8px;padding:10px 12px;border-radius:8px;background:color-mix(in srgb, var(--accent-purple) 8%, var(--surface));border:1px solid color-mix(in srgb, var(--accent-purple) 20%, var(--border));font-size:0.78rem; }
    .ai-notes-toggle { cursor:pointer;display:flex;align-items:center;gap:6px;font-size:0.78rem;font-weight:600;color:var(--accent-purple);padding:4px 0; }
    .ai-notes-toggle:hover { opacity:0.8; }
    .ai-notes-body { margin-top:8px; }
    .ai-badge { display:inline-block;padding:2px 7px;border-radius:10px;font-size:0.7rem;font-weight:600; }
    .ai-badge-positive { background:#4caf5022;color:#4caf50; }
    .ai-badge-neutral { background:var(--surface2);color:var(--text-muted); }
    .ai-badge-negative { background:#ff575722;color:#ff5757; }
    .ai-badge-not_reached { background:#ffa72622;color:#ffa726; }
    .ai-badge-high { background:#ff575722;color:#ff5757; }
    .ai-badge-medium { background:#ffa72622;color:#ffa726; }
    .ai-badge-low { background:#4caf5022;color:#4caf50; }
    .ai-tag { display:inline-block;padding:2px 6px;border-radius:4px;font-size:0.68rem;background:var(--surface2);color:var(--text-muted);margin-right:4px;margin-top:4px; }
    .ai-processing { display:flex;align-items:center;gap:6px;font-size:0.78rem;color:var(--accent-purple);padding:8px 0; }
    .ai-processing .dot { width:6px;height:6px;border-radius:50%;background:var(--accent-purple);animation:dp-pulse 1s ease-in-out infinite; }

    /* Recordings table */
    .rec-table { width:100%; border-collapse:collapse; }
    .rec-header { position:sticky;top:0;z-index:2;background:#0a0c10; }
    .rec-header th { padding:8px 10px;font-size:0.7rem;font-weight:700;color:var(--text-muted);text-align:left;letter-spacing:0.05em;text-transform:uppercase;border-bottom:1px solid var(--border);white-space:nowrap; }
    .rec-row { cursor:pointer;transition:background 0.12s;border-bottom:1px solid var(--border); }
    .rec-row:nth-child(odd) { background:#0f1117; }
    .rec-row:nth-child(even) { background:#131620; }
    .rec-row:hover { background:#1a1d27; }
    .rec-row td { padding:8px 10px;font-size:0.8rem;vertical-align:middle;white-space:nowrap; }
    .rec-row.unmatched { border-left:3px solid #ffa726; }
    .rec-row.mood-positive { border-left:3px solid #4caf50; }
    .rec-row.mood-negative { border-left:3px solid #ff5757; }
    .rec-name { font-weight:700;color:var(--text);max-width:160px;overflow:hidden;text-overflow:ellipsis; }
    .rec-phone { color:var(--text-muted);font-size:0.75rem; }
    .rec-mood-dot { width:8px;height:8px;border-radius:50%;display:inline-block; }
    .rec-pill { font-size:0.65rem;padding:2px 6px;border-radius:8px;font-weight:600;white-space:nowrap; }
    .rec-play-btn { background:none;border:1px solid var(--border);border-radius:50%;width:28px;height:28px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--text-muted);transition:all 0.15s;flex-shrink:0; }
    .rec-play-btn:hover { border-color:var(--accent);color:var(--accent); }
    .rec-play-btn.playing { border-color:var(--accent);color:var(--accent); }
    .rec-expand { display:none;background:#0d0f15;border-bottom:1px solid var(--border); }
    .rec-expand.open { display:table-row; }
    .rec-expand td { padding:14px 16px; }

    /* Call overlay */
    #call-overlay {
      display:none;position:fixed;inset:0;z-index:10000;
      background:rgba(0,0,0,0.75);backdrop-filter:blur(4px);
      align-items:center;justify-content:center;
      animation:co-fade-in 0.3s ease;
    }
    #call-overlay.visible { display:flex; }

    /* Minimized-call dock — appears bottom-left when the user clicks
       the minimize button on the call card. While minimized, the full
       overlay and the schedule sidebar are hidden so the rest of the
       app is fully navigable. */
    #call-mini {
      display:none;position:fixed;bottom:16px;left:16px;z-index:10000;
      background:#1a1d27;border:1px solid var(--border);border-radius:12px;
      padding:8px 10px;box-shadow:0 12px 32px rgba(0,0,0,0.5);
      align-items:center;gap:10px;font-family:inherit;cursor:pointer;
      min-width:240px;max-width:320px;
      animation:cm-pop 0.18s ease;
    }
    #call-mini:hover { border-color:var(--accent); }
    @keyframes cm-pop { from { transform:translateY(8px);opacity:0; } to { transform:translateY(0);opacity:1; } }
    .cm-pulse {
      width:10px;height:10px;border-radius:50%;background:#22c55e;
      box-shadow:0 0 0 0 rgba(34,197,94,0.6);
      animation:cm-pulse 1.4s infinite;flex:0 0 auto;
    }
    @keyframes cm-pulse {
      0% { box-shadow:0 0 0 0 rgba(34,197,94,0.5); }
      70% { box-shadow:0 0 0 9px rgba(34,197,94,0); }
      100% { box-shadow:0 0 0 0 rgba(34,197,94,0); }
    }
    .cm-name { font-size:0.78rem;font-weight:700;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap; }
    .cm-sub { font-size:0.66rem;color:var(--text-muted);margin-top:1px; }
    .cm-end {
      width:32px;height:32px;border-radius:50%;background:#ef4444;
      color:#fff;border:none;cursor:pointer;font-size:0.85rem;
      flex:0 0 auto;font-family:inherit;font-weight:700;
    }
    .cm-end:hover { background:#dc2626; }

    body.call-minimized #call-mini { display:flex; }
    body.call-minimized #call-overlay { display:none !important; }
    body.call-minimized #call-schedule-panel { display:none !important; }
    body.call-minimized.csp-open #call-overlay,
    body.call-minimized.csp-open.csp-collapsed #call-overlay { padding-right:0; }
    /* Allow status-only modals (booking, callback, etc.) to remain
       interactive while the call is minimized — they're z-index'd
       above the dock anyway, but make sure the dock doesn't intercept
       clicks meant for them. */
    body.call-minimized .modal-overlay.open { z-index:10010 !important; }

    /* Minimize button on the call card */
    .co-minimize-btn {
      position:absolute;top:14px;left:14px;
      width:30px;height:30px;border-radius:6px;
      background:var(--surface2);border:1px solid var(--border);
      color:var(--text-muted);cursor:pointer;font-family:inherit;
      display:flex;align-items:center;justify-content:center;
      font-size:0.95rem;font-weight:700;line-height:1;
    }
    .co-minimize-btn:hover { color:var(--accent);border-color:var(--accent); }
    .co-card { position:relative; }

    /* Live-call schedule sidebar — desktop only. Slides in from the right
       edge of #call-overlay so the centered call card stays put. */
    #call-schedule-panel {
      position:fixed;top:0;right:0;bottom:0;width:380px;z-index:10001;
      background:#13161e;border-left:1px solid var(--border);
      box-shadow:-12px 0 30px rgba(0,0,0,0.4);
      display:flex;flex-direction:column;
      transform:translateX(100%);transition:transform 0.25s ease;
      font-size:0.82rem;color:var(--text);
    }
    #call-schedule-panel.open { transform:translateX(0); }
    #call-schedule-panel.collapsed { width:42px; }
    #call-schedule-panel.collapsed .csp-body,
    #call-schedule-panel.collapsed .csp-title { display:none; }
    .csp-header {
      display:flex;align-items:center;justify-content:space-between;
      padding:10px 12px;border-bottom:1px solid var(--border);
      background:#0c0e15;flex:0 0 auto;
    }
    .csp-title { font-size:0.78rem;font-weight:700;color:var(--accent);letter-spacing:0.05em;text-transform:uppercase; }
    .csp-toggle {
      background:transparent;border:1px solid var(--border);color:var(--text-muted);
      width:28px;height:28px;border-radius:6px;cursor:pointer;font-family:inherit;
      display:flex;align-items:center;justify-content:center;font-size:0.9rem;
    }
    .csp-toggle:hover { color:var(--text);border-color:var(--accent); }
    .csp-body { flex:1 1 auto;overflow-y:auto;padding:10px 12px; }
    .csp-filters { display:flex;gap:4px;margin-bottom:8px;flex-wrap:wrap; }
    .csp-filter {
      padding:3px 9px;font-size:0.7rem;border-radius:14px;border:1px solid var(--border);
      background:var(--surface2);color:var(--text-muted);cursor:pointer;font-family:inherit;
    }
    .csp-filter.active { background:var(--accent);color:#fff;border-color:var(--accent); }
    .csp-addr-row { display:flex;gap:4px;margin-bottom:8px; }
    .csp-addr-row input {
      flex:1;padding:6px 8px;font-size:0.76rem;background:var(--surface2);
      border:1px solid var(--border);border-radius:6px;color:var(--text);
      font-family:inherit;outline:none;min-width:0;
    }
    .csp-addr-row button {
      padding:6px 10px;font-size:0.7rem;background:var(--surface2);
      border:1px solid var(--border);border-radius:6px;color:var(--text-muted);
      cursor:pointer;font-family:inherit;white-space:nowrap;
    }
    .csp-addr-row button.active { background:var(--accent);color:#fff;border-color:var(--accent); }
    .csp-day {
      border:1px solid var(--border);border-radius:8px;background:var(--surface);
      margin-bottom:6px;overflow:hidden;
    }
    .csp-day-head {
      display:flex;align-items:center;justify-content:space-between;
      padding:7px 10px;cursor:pointer;background:var(--surface2);
    }
    .csp-day-head:hover { background:#1a1d27; }
    .csp-day-label { font-size:0.78rem;font-weight:700; }
    .csp-day-count { font-size:0.68rem;color:var(--text-muted); }
    .csp-day-body { padding:6px 8px;display:none;border-top:1px solid var(--border); }
    .csp-day.open .csp-day-body { display:block; }
    .csp-appt {
      display:flex;align-items:flex-start;gap:8px;padding:6px 4px;
      border-bottom:1px solid var(--border);font-size:0.76rem;
    }
    .csp-appt:last-child { border-bottom:none; }
    .csp-appt-time { font-weight:700;color:var(--text);min-width:90px;font-size:0.72rem; }
    .csp-appt-meta { flex:1;min-width:0;line-height:1.35; }
    .csp-appt-customer { font-weight:600; }
    .csp-appt-sub { font-size:0.68rem;color:var(--text-muted);margin-top:1px; }
    .csp-role-badge {
      display:inline-block;padding:1px 6px;border-radius:8px;
      font-size:0.6rem;font-weight:700;text-transform:uppercase;letter-spacing:0.04em;
      margin-right:4px;
    }
    /* When the schedule panel is open, shift the call overlay's centered
       card left so it doesn't sit underneath the 380px panel. Collapsed
       state only reserves the strip width. */
    body.csp-open #call-overlay { padding-right: 380px; }
    body.csp-open.csp-collapsed #call-overlay { padding-right: 42px; }
    /* Google Places autocomplete dropdown defaults to z-index:1000 — bump
       it above the call overlay (10000) and the schedule panel (10001)
       so it remains visible while the panel is open. */
    .pac-container { z-index: 10100 !important; }
    /* Hide the sidebar only on truly narrow viewports (phones / split-screen
       windows). Windows laptops at 125-150% DPI scaling can drop a
       1366×768 monitor below ~900 CSS-pixels, so we keep the panel
       available down to 760px. Below that the call card and the panel
       can't both fit horizontally. */
    @media (max-width: 760px) {
      #call-schedule-panel { display:none !important; }
      body.csp-open #call-overlay,
      body.csp-open.csp-collapsed #call-overlay { padding-right: 0; }
    }
    @keyframes co-fade-in { from { opacity:0; } to { opacity:1; } }
    .co-card {
      background:#1a1d27;border:1px solid var(--border);border-radius:16px;
      padding:32px;width:380px;max-width:90vw;text-align:center;
      box-shadow:0 20px 60px rgba(0,0,0,0.5);
    }
    .co-status { font-size:0.78rem;font-weight:700;color:var(--accent);letter-spacing:0.08em;text-transform:uppercase;margin-bottom:16px; }
    .co-name { font-size:1.5rem;font-weight:800;color:var(--text);font-family:var(--font-heading);margin-bottom:4px; }
    .co-phone { font-size:0.95rem;color:var(--text-muted);margin-bottom:2px; }
    .co-city { font-size:0.82rem;color:var(--text-muted);margin-bottom:16px; }
    .co-timer { font-size:2.2rem;font-weight:700;color:var(--accent);font-family:var(--font-mono);margin:16px 0;letter-spacing:2px; }
    .co-connected { font-size:0.75rem;color:#4caf50;margin-bottom:20px; }
    .co-connected::before { content:'';display:inline-block;width:6px;height:6px;border-radius:50%;background:#4caf50;margin-right:6px;vertical-align:middle; }
    .co-ringing { font-size:0.85rem;color:var(--accent);margin:16px 0 20px;animation:dp-pulse 1.5s ease-in-out infinite; }
    .co-actions { display:flex;gap:10px;justify-content:center;margin-bottom:16px; }
    .co-btn {
      width:70px;height:60px;border-radius:12px;border:none;cursor:pointer;
      display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;
      font-size:0.68rem;font-weight:600;font-family:inherit;transition:all 0.15s;
    }
    .co-btn:hover { transform:scale(1.05); }
    .co-btn-mute { background:#2a2d37;color:var(--text-muted); }
    .co-btn-mute.active { background:#f59e0b33;color:#f59e0b; }
    .co-btn-hold { background:#2a2d37;color:var(--text-muted); }
    .co-btn-hold.active { background:#f59e0b33;color:#f59e0b; }
    .co-btn-numpad { background:#2a2d37;color:var(--text-muted); }
    .co-end { width:100%;padding:14px;border-radius:50px;border:none;background:#ef4444;color:#fff;font-size:1rem;font-weight:700;cursor:pointer;font-family:inherit;margin-bottom:12px; }
    .co-end:hover { background:#dc2626; }
    .co-accept { flex:1;padding:14px;border-radius:50px;border:none;background:#22c55e;color:#fff;font-size:1rem;font-weight:700;cursor:pointer;font-family:inherit; }
    .co-accept:hover { background:#16a34a; }
    .co-decline { flex:1;padding:14px;border-radius:50px;border:none;background:#ef4444;color:#fff;font-size:1rem;font-weight:700;cursor:pointer;font-family:inherit; }
    .co-decline:hover { background:#dc2626; }
    .co-note { width:100%;padding:8px 12px;background:var(--surface2);border:1px solid var(--border);border-radius:8px;color:var(--text);font-size:0.82rem;font-family:inherit;outline:none;resize:none; }
    .co-note:focus { border-color:var(--accent); }
    .co-link { font-size:0.75rem;color:var(--accent);cursor:pointer;margin-top:8px;display:inline-block; }

    @keyframes pd-flash { 0%,100% { opacity:1;color:#f59e0b; } 50% { opacity:0.4;color:#ff5757; } }
    @keyframes pd-pulse-num { 0%,100% { transform:scale(1);opacity:1; } 50% { transform:scale(1.08);opacity:0.85; } }
    @keyframes pd-fade-in { from { opacity:0;transform:scale(0.95); } to { opacity:1;transform:scale(1); } }
    @keyframes on-call-pulse {
      0%, 100% { opacity: 1; }
      50% { opacity: 0.6; }
    }
    .on-call-badge { animation: on-call-pulse 1.5s ease-in-out infinite; }

    /* Phone widget — hidden by default, only visible during calls */
    #phone-widget { display:none; }
    /* Bottom nav — hidden on desktop, shown on mobile via @media */
    #sb-bottom-nav { display: none; }

    /* Call/SMS buttons on cards */
    .dp-icon-btn {
      padding: 4px 8px; border-radius: 6px; border: 1px solid var(--border);
      background: var(--surface2); cursor: pointer; font-size: 0.82rem;
      transition: all 0.15s; flex-shrink: 0; line-height: 1;
    }
    .dp-icon-btn:hover { border-color: var(--accent); background: color-mix(in srgb, var(--accent) 12%, var(--surface2)); }
    .dp-sr:hover { background: var(--surface2) !important; }
    .dp-sr:last-child { border-bottom: none !important; }
    .dp-np-btn {
      width: 100%; aspect-ratio: 1; border-radius: 50%; border: 1px solid var(--border);
      background: var(--surface2); color: var(--text); font-size: 1.4rem; font-weight: 700;
      cursor: pointer; display: flex; flex-direction: column; align-items: center;
      justify-content: center; transition: all 0.1s; font-family: var(--font-heading);
      line-height: 1; max-width: 68px; max-height: 68px;
    }
    .dp-np-btn:hover { background: var(--border); }
    .dp-np-btn:active { transform: scale(0.92); background: var(--accent); color: #fff; border-color: var(--accent); }
    .dp-np-sub { font-size: 0.5rem; font-weight: 600; color: var(--text-muted); letter-spacing: 0.1em; margin-top: 1px; }
    .dp-card-call {
      background: color-mix(in srgb, var(--accent-purple) 13%, transparent);
      border: 1px solid color-mix(in srgb, var(--accent-purple) 27%, transparent);
      color: var(--accent-purple);
      border-radius: 6px;
      padding: 4px 9px;
      font-size: 0.72rem;
      font-weight: 700;
      cursor: pointer;
      transition: background 0.12s;
      white-space: nowrap;
    }
    .dp-card-call:hover { background: color-mix(in srgb, var(--accent-purple) 20%, transparent); }
    .dp-card-sms {
      background: color-mix(in srgb, var(--accent) 12%, var(--surface));
      border: 1px solid color-mix(in srgb, var(--accent) 30%, var(--surface));
      color: var(--accent);
      border-radius: 6px;
      padding: 4px 9px;
      font-size: 0.72rem;
      font-weight: 700;
      cursor: pointer;
      transition: background 0.12s;
      white-space: nowrap;
    }
    .dp-card-sms:hover { background: color-mix(in srgb, var(--accent) 22%, var(--surface)); }

    /* Phone toggle button in header */
    .dp-toggle-btn {
      background: color-mix(in srgb, var(--accent-purple) 13%, transparent);
      border: 1px solid color-mix(in srgb, var(--accent-purple) 33%, transparent);
      color: var(--accent-purple);
      border-radius: 20px;
      padding: 6px 14px;
      font-size: 0.78rem;
      font-weight: 700;
      cursor: pointer;
      transition: all 0.15s;
      white-space: nowrap;
      display: flex;
      align-items: center;
      gap: 5px;
    }
    .dp-toggle-btn:hover, .dp-toggle-btn.active { background: color-mix(in srgb, var(--accent-purple) 20%, transparent); border-color: var(--accent-purple); }

    .dp-numpad-btn {
      padding: 14px;
      font-size: 1.2rem;
      font-weight: 600;
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 50%;
      color: var(--text);
      cursor: pointer;
      width: 64px; height: 64px;
      display: flex; align-items: center; justify-content: center;
      transition: background 0.1s;
      margin: 0 auto;
    }
    .dp-numpad-btn:hover { background: var(--border); }
    .dp-numpad-btn:active { background: var(--accent); color: #fff; }

    /* ── Auth / Login ── */
    #login-screen {
      display: none;
      position: fixed;
      inset: 0;
      background: var(--bg);
      z-index: 9999;
      align-items: center;
      justify-content: center;
    }
    #login-screen.visible { display: flex; }
    .login-box {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: 16px;
      padding: 40px 36px;
      width: 100%;
      max-width: 380px;
      box-shadow: var(--shadow);
      display: flex;
      flex-direction: column;
      gap: 20px;
    }
    .login-brand { text-align: center; }
    .login-brand .brand-top { font-size: 1.4rem; font-weight: 800; color: var(--accent); letter-spacing: 0.06em; font-family: var(--font-heading); }
    .login-brand .brand-bottom { font-size: 0.85rem; font-weight: 800; color: var(--text-muted); letter-spacing: 0.12em; font-family: var(--font-heading); }
    .login-brand .login-subtitle { font-size: 0.75rem; color: var(--text-muted); margin-top: 4px; }
    .login-box h2 { font-size: 1rem; font-weight: 700; text-align: center; color: var(--text); }
    .login-field { display: flex; flex-direction: column; gap: 6px; }
    .login-field label { font-size: 0.75rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--text-muted); }
    .login-field input {
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 8px;
      padding: 11px 14px;
      font-size: 0.95rem;
      outline: none;
      font-family: inherit;
      transition: border-color 0.15s;
    }
    .login-field input:focus { border-color: var(--accent); }
    #login-error { font-size: 0.82rem; color: #ff5757; text-align: center; min-height: 18px; }
    .btn-login {
      background: var(--accent);
      color: #fff;
      border: none;
      border-radius: 8px;
      padding: 12px;
      font-size: 0.95rem;
      font-weight: 700;
      cursor: pointer;
      transition: background 0.15s;
      font-family: inherit;
      width: 100%;
    }
    .btn-login:hover { background: var(--accent-hover); }

    /* ── Users admin panel ── */
    #users-panel {
      display: none;
      position: fixed;
      inset: 0;
      background: rgba(0,0,0,0.65);
      z-index: 500;
      align-items: center;
      justify-content: center;
      padding: 20px;
    }
    #users-panel.open { display: flex; }
    .users-box {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: 14px;
      padding: 28px;
      width: 100%;
      max-width: 600px;
      box-shadow: var(--shadow);
      max-height: 90vh;
      overflow-y: auto;
      display: flex;
      flex-direction: column;
      gap: 20px;
    }
    .users-box h2 { font-size: 1.1rem; font-weight: 700; }
    .users-list { display: flex; flex-direction: column; gap: 10px; }
    .user-row {
      display: flex;
      align-items: center;
      gap: 12px;
      padding: 12px 14px;
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 8px;
    }
    .user-row-name { flex: 1; font-weight: 600; font-size: 0.9rem; }
    .user-row-role {
      font-size: 0.72rem;
      font-weight: 700;
      padding: 3px 9px;
      border-radius: 10px;
      background: var(--accent)22;
      color: var(--accent);
      text-transform: uppercase;
      letter-spacing: 0.05em;
    }
    .user-row-role.admin { background: #ff575722; color: #ff5757; }
    .add-user-form {
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 10px;
      padding: 16px;
      display: flex;
      flex-direction: column;
      gap: 12px;
    }
    .add-user-form h3 { font-size: 0.85rem; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; }
    .add-user-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
    .add-user-field { display: flex; flex-direction: column; gap: 5px; }
    .add-user-field label { font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: var(--text-muted); }
    .add-user-field input, .add-user-field select {
      background: var(--surface);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 7px;
      padding: 8px 12px;
      font-size: 0.88rem;
      outline: none;
      font-family: inherit;
    }
    .add-user-field input:focus, .add-user-field select:focus { border-color: var(--accent); }
    #add-user-error { font-size: 0.8rem; color: #ff5757; min-height: 16px; }
    .change-pw-form {
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 10px;
      padding: 16px;
      display: flex;
      flex-direction: column;
      gap: 12px;
    }
    .change-pw-form h3 { font-size: 0.85rem; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; }
    .change-pw-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
    .change-pw-field { display: flex; flex-direction: column; gap: 5px; }
    .change-pw-field label { font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: var(--text-muted); }
    .change-pw-field input {
      background: var(--surface);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 7px;
      padding: 8px 12px;
      font-size: 0.88rem;
      outline: none;
      font-family: inherit;
    }
    .change-pw-field input:focus { border-color: var(--accent); }
    #change-pw-error { font-size: 0.8rem; color: #ff5757; min-height: 16px; }

    /* Edit Employee modal */
    #edit-user-modal {
      display: none;
      position: fixed;
      inset: 0;
      background: rgba(0,0,0,0.65);
      z-index: 600;
      align-items: center;
      justify-content: center;
      padding: 20px;
    }
    #edit-user-modal.open { display: flex; }
    .edit-user-box {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: 14px;
      padding: 28px;
      width: 100%;
      max-width: 520px;
      box-shadow: var(--shadow);
      display: flex;
      flex-direction: column;
      gap: 18px;
    }
    .edit-user-box h2 { font-size: 1.05rem; font-weight: 700; }
    .edit-user-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
    .edit-user-field { display: flex; flex-direction: column; gap: 5px; }
    .edit-user-field label { font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: var(--text-muted); }
    .edit-user-field input, .edit-user-field select {
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 7px;
      padding: 9px 12px;
      font-size: 0.88rem;
      outline: none;
      font-family: inherit;
      transition: border-color 0.15s;
    }
    .edit-user-field input:focus, .edit-user-field select:focus { border-color: var(--accent); }
    .edit-user-field input:disabled { opacity: 0.5; cursor: not-allowed; }
    .edit-pw-section {
      border-top: 1px solid var(--border);
      padding-top: 14px;
      display: flex;
      flex-direction: column;
      gap: 10px;
    }
    .edit-pw-section h3 { font-size: 0.8rem; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; }
    #edit-user-error { font-size: 0.8rem; color: #ff5757; min-height: 16px; }

    .user-row-meta { font-size: 0.72rem; color: var(--text-muted); margin-top: 2px; }
    .user-row-info { flex: 1; display: flex; flex-direction: column; }
    .user-row-actions { display: flex; gap: 6px; align-items: center; }

    /* logged-in user chip in header */
    .user-chip {
      display: flex;
      align-items: center;
      gap: 8px;
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 20px;
      padding: 5px 14px 5px 10px;
      font-size: 0.78rem;
      font-weight: 600;
      cursor: pointer;
      transition: border-color 0.15s;
      color: var(--text);
      white-space: nowrap;
    }
    .user-chip:hover { border-color: var(--accent); }
    .user-avatar {
      width: 24px; height: 24px;
      background: var(--accent);
      color: #fff;
      border-radius: 50%;
      display: flex; align-items: center; justify-content: center;
      font-size: 0.68rem;
      font-weight: 800;
      flex-shrink: 0;
    }

    body {
      font-family: var(--font-sans);
      background: var(--bg);
      color: var(--text);
      min-height: 100vh;
    }

    /* Hidden until auth check completes */
    header, #app-body { display: none; }

    header {
      background: var(--surface);
      border-bottom: 1px solid var(--border);
      padding: 18px 32px;
      display: flex;
      align-items: center;
      justify-content: space-between;
      position: sticky;
      top: 0;
      z-index: 100;
    }

    .brand { display: flex; align-items: center; gap: 10px; text-decoration: none; }
    .brand-text { display: flex; flex-direction: column; line-height: 1; }
    .brand-text .brand-top { font-size: 1.15rem; font-weight: 800; color: var(--accent); letter-spacing: 0.06em; font-family: var(--font-heading); }
    .brand-text .brand-bottom { font-size: 0.72rem; font-weight: 800; color: var(--text-muted); letter-spacing: 0.12em; font-family: var(--font-heading); }
    .brand-subtitle { font-size: 0.7rem; font-weight: 600; color: var(--text-muted); letter-spacing: 0.05em; margin-left: 2px; align-self: flex-end; padding-bottom: 2px; }
    header h1 { font-size: 1.3rem; font-weight: 700; letter-spacing: -0.02em; font-family: var(--font-heading); }
    header h1 span { color: var(--accent); }

    .header-stats {
      display: flex;
      gap: 12px;
      font-size: 0.78rem;
      color: var(--text-muted);
      align-items: center;
    }
    .stat {
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 8px;
      padding: 4px 12px;
      white-space: nowrap;
    }
    .stat strong { color: var(--text); font-family: var(--font-mono); }

    .container {
      max-width: 1100px;
      margin: 0 auto;
      padding: 28px 24px;
    }

    .toolbar {
      display: flex;
      gap: 12px;
      margin-bottom: 24px;
      flex-wrap: wrap;
      align-items: center;
    }
    .toolbar-left { display: flex; gap: 10px; flex: 1; min-width: 250px; }
    .toolbar-right { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }

    input[type="text"], input[type="tel"], input[type="email"], input[type="number"], input[type="password"], input[type="search"], input[type="url"], select, textarea {
      background: var(--surface);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: var(--radius);
      padding: 9px 14px;
      font-size: 0.9rem;
      outline: none;
      transition: border-color 0.15s;
      font-family: inherit;
    }
    input[type="text"]:focus, input[type="tel"]:focus, input[type="email"]:focus, input[type="number"]:focus, input[type="password"]:focus, input[type="search"]:focus, input[type="url"]:focus, select:focus, textarea:focus, input[type="date"]:focus, input[type="datetime-local"]:focus {
      border-color: var(--accent);
      box-shadow: 0 0 0 3px rgba(0, 212, 170, 0.15);
      outline: none;
    }

    .search-input { flex: 1; min-width: 250px; }
    select { cursor: pointer; }

    button {
      cursor: pointer;
      border: none;
      border-radius: var(--radius);
      font-size: 0.88rem;
      font-weight: 600;
      padding: 9px 18px;
      transition: all 0.15s;
      font-family: inherit;
    }

    .btn-primary { background: var(--accent); color: #fff; }
    .btn-primary:hover { background: var(--accent-hover); }
    .btn-primary:active { transform: scale(0.97); }
    .btn-primary:disabled, .btn-ghost:disabled { opacity: 0.45; cursor: not-allowed; transform: none; }

    .btn-green { background: color-mix(in srgb, var(--green) 15%, var(--surface)); color: var(--green); border: 1px solid color-mix(in srgb, var(--green) 35%, var(--surface)); }
    .btn-green:hover { background: color-mix(in srgb, var(--green) 25%, var(--surface)); }

    .btn-ghost { background: var(--surface2); color: var(--text-muted); border: 1px solid var(--border); }
    .btn-ghost:hover { color: var(--text); border-color: var(--accent); }

    .btn-danger {
      background: transparent;
      color: #ff5757;
      border: 1px solid #ff575744;
      padding: 6px 12px;
      font-size: 0.8rem;
    }
    .btn-danger:hover { background: #ff575722; }

    /* Modal */
    .modal-overlay {
      display: none;
      position: fixed;
      inset: 0;
      background: rgba(0,0,0,0.65);
      z-index: 200;
      align-items: center;
      justify-content: center;
      padding: 20px;
    }
    .modal-overlay.open { display: flex; }
    body.on-call .modal-overlay { z-index: 10001 !important; }

    .modal {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: 14px;
      padding: 28px;
      width: 100%;
      max-width: 700px;
      box-shadow: var(--shadow);
      max-height: 92vh;
      overflow-y: auto;
    }

    .modal h2 { font-size: 1.1rem; margin-bottom: 22px; font-weight: 700; }

    .form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
    .form-group { display: flex; flex-direction: column; gap: 6px; }
    .form-group.full { grid-column: 1 / -1; }

    label {
      font-size: 0.78rem;
      color: var(--text-muted);
      font-weight: 600;
      text-transform: uppercase;
      letter-spacing: 0.04em;
    }
    textarea { resize: vertical; min-height: 80px; }

    .modal-actions {
      display: flex;
      gap: 10px;
      justify-content: flex-end;
      margin-top: 22px;
    }

    /* Import modal specific */
    .import-status {
      padding: 20px;
      text-align: center;
      color: var(--text-muted);
      font-size: 0.9rem;
    }
    .import-status.error { color: #ff5757; }

    .import-preview {
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 8px;
      padding: 16px;
      margin-top: 16px;
      font-size: 0.86rem;
    }
    .import-preview-row {
      display: flex;
      justify-content: space-between;
      padding: 5px 0;
      color: var(--text-muted);
    }
    .import-preview-row strong { color: var(--text); }
    .import-preview-row.highlight strong { color: var(--green); }

    /* ── Sync Indicator ── */
    .sync-indicator {
      display: flex;
      align-items: center;
      gap: 6px;
      cursor: pointer;
      font-size: 0.78rem;
      color: var(--text-muted);
      white-space: nowrap;
    }
    .sync-dot {
      width: 7px; height: 7px;
      border-radius: 50%;
      background: var(--green);
      flex-shrink: 0;
      transition: background var(--duration-fast);
    }
    .sync-dot.pulsing {
      animation: pulse-sync 1s var(--ease-out-expo) infinite;
      background: var(--accent);
    }
    .sync-dot.error { background: var(--high); }
    @keyframes pulse-sync {
      0%, 100% { opacity: 1; transform: scale(1); }
      50%       { opacity: 0.45; transform: scale(1.5); }
    }

    /* ── Skeleton shimmer ── */
    .skeleton {
      background: linear-gradient(
        90deg,
        var(--surface2) 25%,
        color-mix(in srgb, var(--border) 60%, var(--surface2)) 37%,
        var(--surface2) 63%
      );
      background-size: 400% 100%;
      animation: shimmer 1.4s ease infinite;
      border-radius: 4px;
    }
    @keyframes shimmer {
      0%   { background-position: 100% 50%; }
      100% { background-position: 0%   50%; }
    }
    .skeleton-card {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      padding: 18px;
      display: flex;
      flex-direction: column;
      gap: 10px;
      box-shadow: var(--shadow-card);
    }
    .skeleton-line { height: 11px; border-radius: 4px; }

    /* ── Stagger entrance ── */
    @keyframes stagger-in {
      from { opacity: 0; transform: translateY(10px) scale(0.985); }
      to   { opacity: 1; transform: translateY(0)    scale(1); }
    }
    .leads-grid.animated > * {
      opacity: 0;
      animation: stagger-in 0.4s var(--ease-out-expo) forwards;
    }
    .leads-grid.animated > *:nth-child(1)      { animation-delay: 0ms;   }
    .leads-grid.animated > *:nth-child(2)      { animation-delay: 45ms;  }
    .leads-grid.animated > *:nth-child(3)      { animation-delay: 90ms;  }
    .leads-grid.animated > *:nth-child(4)      { animation-delay: 135ms; }
    .leads-grid.animated > *:nth-child(5)      { animation-delay: 180ms; }
    .leads-grid.animated > *:nth-child(6)      { animation-delay: 225ms; }
    .leads-grid.animated > *:nth-child(n + 7)  { animation-delay: 270ms; }

    /* ── Fade-in ── */
    @keyframes fade-in {
      from { opacity: 0; transform: translateY(5px); }
      to   { opacity: 1; transform: translateY(0); }
    }
    .fade-in { animation: fade-in var(--duration-normal) var(--ease-out-expo); }

    /* ── Empty / Error states ── */
    .empty-state-wrap {
      display: flex;
      flex-direction: column;
      align-items: center;
      justify-content: center;
      padding: 56px 24px;
      text-align: center;
      color: var(--text-muted);
      animation: fade-in var(--duration-normal) var(--ease-out-expo);
      grid-column: 1 / -1;
    }
    .empty-state-icon { font-size: 2.4rem; opacity: 0.45; margin-bottom: 14px; }
    .empty-state-wrap h3 {
      font-size: 1rem; font-weight: 600;
      color: var(--text); margin-bottom: 6px;
    }
    .empty-state-wrap p { font-size: 0.82rem; max-width: 280px; line-height: 1.5; }

    /* ── Button spinner ── */
    .btn-spinner {
      display: inline-block;
      width: 14px; height: 14px;
      border: 2px solid rgba(255,255,255,0.3);
      border-top-color: #fff;
      border-radius: 50%;
      animation: spin 0.6s linear infinite;
      vertical-align: middle;
    }

    .spinner {
      display: inline-block;
      width: 18px; height: 18px;
      border: 2px solid var(--border);
      border-top-color: var(--accent);
      border-radius: 50%;
      animation: spin 0.7s linear infinite;
      margin-bottom: 8px;
    }
    @keyframes spin { to { transform: rotate(360deg); } }

    .notice {
      background: #1a2a1a;
      border: 1px solid #2a4a2a;
      border-radius: 8px;
      padding: 12px 14px;
      font-size: 0.82rem;
      color: #7abf7a;
      margin-bottom: 18px;
      line-height: 1.5;
    }

    /* Pagination */
    .pagination {
      display: flex;
      align-items: center;
      justify-content: space-between;
      padding: 14px 4px 4px;
      gap: 12px;
      flex-wrap: wrap;
    }
    .pagination-info { font-size: 0.8rem; color: var(--text-muted); }
    .pagination-btns { display: flex; gap: 4px; align-items: center; }
    .page-btn {
      min-width: 32px;
      height: 32px;
      padding: 0 8px;
      border-radius: 7px;
      font-size: 0.82rem;
      font-weight: 600;
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text-muted);
      cursor: pointer;
      transition: all 0.12s;
    }
    .page-btn:hover:not(:disabled) { background: var(--surface); color: var(--text); border-color: var(--accent); }
    .page-btn.active { background: var(--accent); color: #fff; border-color: var(--accent); }
    .page-btn:disabled { opacity: 0.35; cursor: default; }

    /* Lead cards (legacy — kept for other views) */
    .leads-grid {
      display: grid;
      grid-template-columns: repeat(auto-fill, minmax(310px, 1fr));
      gap: 16px;
    }

    .lead-card {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      padding: 18px;
      display: flex;
      flex-direction: column;
      gap: 10px;
      transition: border-color 0.15s, transform 0.1s;
    }
    .lead-card:hover { border-color: var(--accent); transform: translateY(-1px); }
    .lead-card.priority-high { border-left: 3px solid var(--high); }
    .lead-card.priority-medium { border-left: 3px solid var(--med); }
    .lead-card.priority-low { border-left: 3px solid var(--low); }

    /* ── Board Card Grid ── */
    .board-grid {
      display: grid;
      grid-template-columns: repeat(auto-fill, minmax(380px, 1fr));
      gap: 18px;
    }
    @media (max-width: 700px) { .board-grid { grid-template-columns: 1fr; } }

    /* Board card */
    .kb-card {
      background: var(--surface); border: 1px solid var(--border);
      border-radius: 12px; padding: 20px; cursor: pointer;
      transition: border-color 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease;
      display: flex; flex-direction: column; gap: 10px;
    }
    .kb-card:hover {
      border-color: var(--accent); transform: translateY(-3px);
      box-shadow: 0 8px 20px rgba(0,0,0,0.25);
    }
    .kb-card-status {
      font-size: 0.72rem; font-weight: 700; padding: 4px 12px;
      border-radius: 12px; align-self: flex-start; text-transform: uppercase;
      letter-spacing: 0.04em;
    }
    .kb-card-name { font-size: 1.05rem; font-weight: 700; line-height: 1.3; font-family: var(--font-heading); }
    .kb-card-phone {
      font-size: 0.92rem; color: var(--accent); text-decoration: none;
      font-weight: 600;
    }
    .kb-card-phone:hover { color: var(--accent-hover); }
    .kb-card-meta {
      font-size: 0.84rem; color: var(--text-muted); display: flex;
      flex-direction: column; gap: 3px;
    }
    .kb-card-btns {
      display: flex; gap: 5px; flex-wrap: wrap; padding-top: 10px;
      margin-top: 2px; border-top: 1px solid var(--border);
    }
    .kb-card-btns.updating { opacity: 0.4; pointer-events: none; }
    .kb-status-btn {
      font-size: 0.875rem; padding: 6px 12px; border-radius: 6px; font-weight: 600;
      cursor: pointer; border: 1.5px solid var(--ds-color, var(--border));
      background: transparent; color: var(--text-muted);
      transition: all 0.15s ease; font-family: inherit;
    }
    .kb-status-btn:hover {
      background: color-mix(in srgb, var(--ds-color) 15%, transparent);
      color: var(--ds-color); transform: translateY(-1px);
    }
    .kb-status-btn.active {
      background: color-mix(in srgb, var(--ds-color) 22%, transparent);
      color: var(--ds-color); border-color: var(--ds-color);
    }
    /* Lost Lead dropdown */
    .lost-lead-wrap { position: relative; }
    .lost-lead-menu {
      display: none; position: absolute; bottom: calc(100% + 4px); left: 0;
      background: var(--surface); border: 1px solid var(--border);
      border-radius: 8px; box-shadow: var(--shadow-elevated); z-index: 50;
      min-width: 210px; overflow: hidden;
    }
    .lost-lead-menu.open { display: block; }
    .lost-lead-option {
      display: block; width: 100%; padding: 10px 14px; font-size: 0.875rem;
      font-weight: 600; color: var(--text); background: none; border: none;
      text-align: left; cursor: pointer; font-family: inherit;
      transition: background 0.12s;
    }
    .lost-lead-option:hover { background: var(--surface2); }
    .lost-lead-option + .lost-lead-option { border-top: 1px solid var(--border); }

    /* ── Collapsed lead rows (lazy-load) ── */
    .leads-list { display: flex; flex-direction: column; gap: 1px; background: var(--border); border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; }
    .lead-row { background: var(--surface); }
    .lead-row-summary {
      display: grid;
      grid-template-columns: 60px 1.5fr 1fr 130px 100px 32px;
      align-items: center;
      gap: 8px;
      padding: 12px 16px;
      cursor: pointer;
      transition: background 0.15s ease, transform 0.15s ease;
      font-size: 0.88rem;
      min-height: 50px;
    }
    .lead-row-summary:hover { background: var(--surface2); transform: translateX(2px); }
    .lead-row.expanded .lead-row-summary { background: var(--surface2); border-bottom: 1px solid var(--border); }
    .lead-row-num { font-size: 0.82rem; font-weight: 700; color: var(--text-muted); font-variant-numeric: tabular-nums; font-family: var(--font-mono); }
    .lead-row-name { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
    .lead-row-phone { font-size: 0.84rem; color: var(--accent); font-weight: 500; white-space: nowrap; }
    .lead-row-status { font-size: 0.72rem; font-weight: 700; padding: 2px 8px; border-radius: 10px; text-align: center; white-space: nowrap; }
    .lead-row-date { font-size: 0.78rem; color: var(--text-muted); text-align: right; white-space: nowrap; }
    .lead-row-chevron { font-size: 0.9rem; color: var(--text-muted); transition: transform 0.2s; text-align: center; }
    .lead-row.expanded .lead-row-chevron { transform: rotate(90deg); }

    .lead-row-details {
      padding: 16px 20px;
      display: none;
      flex-direction: column;
      gap: 12px;
      animation: fade-in 0.15s ease;
    }
    .lead-row.expanded .lead-row-details { display: flex; }
    .lead-detail-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px 24px; font-size: 0.85rem; }
    .lead-detail-grid dt { font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--text-muted); font-weight: 600; }
    .lead-detail-grid dd { margin: 0 0 6px 0; }
    .lead-detail-notes { font-size: 0.84rem; color: var(--text-muted); line-height: 1.55; white-space: pre-wrap; border-top: 1px solid var(--border); padding-top: 10px; }
    .lead-detail-header { font-size: 0.95rem; font-weight: 700; margin-bottom: 8px; color: var(--text); }
    .lead-detail-actions { display: flex; gap: 6px; flex-wrap: wrap; border-top: 1px solid var(--border); padding-top: 10px; }
    .lead-detail-spinner { display: flex; align-items: center; gap: 8px; color: var(--text-muted); font-size: 0.84rem; padding: 8px 0; }

    /* Status buttons in expanded row */
    .lead-detail-status-btns { display: flex; gap: 5px; flex-wrap: wrap; padding: 8px 0; }
    .lead-detail-status-btns.updating { opacity: 0.5; pointer-events: none; }
    .detail-status-btn {
      font-size: 0.7rem; padding: 4px 9px; border-radius: 6px; font-weight: 600; cursor: pointer;
      border: 1.5px solid var(--ds-color, var(--border)); background: transparent;
      color: var(--text-muted); transition: all 0.15s ease; font-family: inherit;
    }
    .detail-status-btn:hover { background: color-mix(in srgb, var(--ds-color) 12%, transparent); color: var(--ds-color); }
    .detail-status-btn.active {
      background: color-mix(in srgb, var(--ds-color) 18%, transparent);
      color: var(--ds-color); border-color: var(--ds-color);
    }

    /* Notes section in expanded row */
    .lead-detail-notes-section { border-top: 1px solid var(--border); padding-top: 10px; margin-top: 4px; }
    .lead-detail-add-note { display: flex; gap: 6px; align-items: center; margin-bottom: 8px; }
    .lead-detail-note-input {
      flex: 1; padding: 5px 10px; font-size: 0.8rem; border: 1px solid var(--border);
      border-radius: 6px; background: var(--surface2); color: var(--text); font-family: inherit; outline: none;
    }
    .lead-detail-note-input:focus { border-color: var(--accent); }
    .lead-detail-notes-feed { max-height: 150px; overflow-y: auto; }
    .detail-note-entry { font-size: 0.78rem; line-height: 1.5; padding: 3px 0; border-bottom: 1px solid var(--border); color: var(--text); }
    .detail-note-ts { color: var(--text-muted); font-size: 0.72rem; margin-right: 4px; }

    /* ── Lead Detail Page (full page view) ── */
    .ld-wrap {
      max-width: 1100px;
      margin: 0 auto;
      padding: 24px;
      animation: fade-in var(--duration-normal) var(--ease-out-expo);
    }
    .ld-back {
      display: inline-flex; align-items: center; gap: 6px;
      font-size: 0.82rem; font-weight: 600; color: var(--text-muted);
      text-decoration: none; cursor: pointer; padding: 6px 0; margin-bottom: 16px;
      transition: color 0.15s;
      background: none; border: none; font-family: inherit;
    }
    .ld-back:hover { color: var(--accent); }
    .ld-top {
      display: flex; align-items: flex-start; justify-content: space-between;
      margin-bottom: 20px; gap: 16px; flex-wrap: wrap;
    }
    .ld-title {
      font-family: var(--font-heading); font-size: 1.6rem; font-weight: 700;
      letter-spacing: -0.02em; line-height: 1.2;
    }
    .ld-title-num { color: var(--accent); font-family: var(--font-mono); }
    .ld-top-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
    .ld-status-btns {
      display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 24px;
    }
    .ld-status-btns.updating { opacity: 0.5; pointer-events: none; }
    .ld-status-btn {
      font-size: 0.78rem; padding: 6px 14px; border-radius: 8px; font-weight: 600;
      cursor: pointer; border: 1.5px solid var(--ds-color, var(--border));
      background: transparent; color: var(--text-muted);
      transition: all 0.2s ease; font-family: inherit;
    }
    .ld-status-btn:hover {
      background: color-mix(in srgb, var(--ds-color) 15%, transparent);
      color: var(--ds-color); transform: translateY(-1px);
    }
    .ld-status-btn.active {
      background: color-mix(in srgb, var(--ds-color) 20%, transparent);
      color: var(--ds-color); border-color: var(--ds-color);
      box-shadow: 0 0 12px color-mix(in srgb, var(--ds-color) 20%, transparent);
    }
    .ld-body { display: grid; grid-template-columns: 1fr 320px; gap: 20px; }
    .ld-card {
      background: var(--surface); border: 1px solid var(--border);
      border-radius: 12px; padding: 20px;
      box-shadow: var(--shadow-card);
    }
    .ld-card-title {
      font-size: 0.75rem; font-weight: 700; text-transform: uppercase;
      letter-spacing: 0.06em; color: var(--text-muted); margin-bottom: 14px;
      font-family: var(--font-heading);
    }
    .ld-contact-grid {
      display: grid; grid-template-columns: 1fr 1fr; gap: 14px;
    }
    .ld-contact-item { display: flex; flex-direction: column; gap: 3px; }
    .ld-contact-label { font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--text-muted); font-weight: 600; }
    .ld-contact-value { font-size: 0.9rem; color: var(--text); }
    .ld-contact-value a { color: var(--accent); text-decoration: none; font-weight: 600; }
    .ld-contact-value a:hover { color: var(--accent-hover); }
    .ld-notes-input-wrap { display: flex; gap: 8px; margin-bottom: 14px; }
    .ld-notes-input {
      flex: 1; padding: 8px 12px; font-size: 0.85rem; border: 1px solid var(--border);
      border-radius: 8px; background: var(--surface2); color: var(--text);
      font-family: inherit; outline: none; transition: border-color 0.15s;
    }
    .ld-notes-input:focus { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(0,212,170,0.1); }
    .ld-notes-feed { max-height: 350px; overflow-y: auto; display: flex; flex-direction: column; gap: 2px; }
    .ld-note-entry {
      font-size: 0.82rem; line-height: 1.6; padding: 8px 10px;
      border-radius: 6px; background: var(--surface2);
      transition: background 0.15s;
    }
    .ld-note-entry:hover { background: var(--border); }
    .ld-note-ts { color: var(--text-muted); font-size: 0.72rem; display: block; margin-bottom: 2px; font-family: var(--font-mono); }
    .ld-activity-list { display: flex; flex-direction: column; gap: 0; }
    .ld-activity-item {
      display: flex; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--border);
      font-size: 0.82rem; align-items: flex-start;
    }
    .ld-activity-item:last-child { border-bottom: none; }
    .ld-activity-icon { font-size: 0.9rem; flex-shrink: 0; margin-top: 1px; }
    .ld-activity-detail { flex: 1; min-width: 0; }
    .ld-activity-text { color: var(--text); }
    .ld-activity-ts { font-size: 0.72rem; color: var(--text-muted); margin-top: 2px; font-family: var(--font-mono); }
    .ld-side-item { padding: 10px 0; border-bottom: 1px solid var(--border); }
    .ld-side-item:last-child { border-bottom: none; }
    .ld-side-label { font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--text-muted); font-weight: 600; margin-bottom: 4px; }
    .ld-side-value { font-size: 0.9rem; font-weight: 600; }
    .ld-action-btn {
      display: flex; align-items: center; gap: 8px; width: 100%;
      padding: 10px 14px; border-radius: 8px; font-size: 0.85rem; font-weight: 600;
      background: var(--surface2); border: 1px solid var(--border); color: var(--text);
      cursor: pointer; transition: all 0.15s; font-family: inherit; text-align: left;
    }
    .ld-action-btn:hover { border-color: var(--accent); color: var(--accent); background: color-mix(in srgb, var(--accent) 8%, var(--surface2)); }
    .ld-action-btn .ld-action-icon { font-size: 1rem; }
    .ld-original-notes { font-size: 0.84rem; color: var(--text-muted); line-height: 1.6; white-space: pre-wrap; background: var(--surface2); padding: 12px; border-radius: 8px; }
    #ld-recordings audio { filter: invert(0.85) hue-rotate(180deg); }

    /* Skeleton loading for detail view */
    .ld-skeleton { animation: fade-in 0.2s ease; }
    .ld-skeleton .skel {
      background: linear-gradient(90deg, var(--surface2) 25%, var(--border) 37%, var(--surface2) 63%);
      background-size: 400% 100%; animation: shimmer 1.4s ease infinite; border-radius: 6px;
    }
    .ld-skeleton .skel-title { height: 28px; width: 300px; margin-bottom: 16px; }
    .ld-skeleton .skel-btns { display: flex; gap: 6px; margin-bottom: 24px; }
    .ld-skeleton .skel-btn { height: 32px; width: 90px; border-radius: 8px; }
    .ld-skeleton .skel-card { background: var(--surface); border: 1px solid var(--border); border-radius: 12px; padding: 20px; }
    .ld-skeleton .skel-line { height: 12px; margin-bottom: 10px; border-radius: 4px; }
    .ld-skeleton .skel-line.w60 { width: 60%; }
    .ld-skeleton .skel-line.w80 { width: 80%; }
    .ld-skeleton .skel-line.w40 { width: 40%; }
    .ld-skeleton .skel-line.w100 { width: 100%; }

    /* Collapsible sidebar */
    .call-queue { transition: width 0.25s ease, opacity 0.2s ease; overflow: hidden; }
    .call-queue.collapsed { width: 0; padding: 0; border: none; opacity: 0; pointer-events: none; }
    .sidebar-toggle {
      position: absolute; right: 0; top: 50%; transform: translateY(-50%);
      background: var(--surface); border: 1px solid var(--border); border-radius: 8px 0 0 8px;
      padding: 8px 4px; cursor: pointer; color: var(--text-muted); font-size: 0.7rem;
      transition: all 0.15s; z-index: 2; border-right: none;
    }
    .sidebar-toggle:hover { color: var(--accent); border-color: var(--accent); }
    .main-area { position: relative; }

    /* Sticky table header */
    .leads-list .lead-row:first-child { position: sticky; top: 0; z-index: 2; }

    @media (max-width: 900px) {
      .ld-body { grid-template-columns: 1fr; }
      .call-queue { display: none; }
    }

    /* Responsive: stack on mobile */
    @media (max-width: 700px) {
      .lead-row-summary { grid-template-columns: 50px 1fr 80px 28px; }
      .lead-row-phone, .lead-row-date { display: none; }
      .lead-detail-grid { grid-template-columns: 1fr; }
    }

    .card-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; }
    .card-name { font-size: 1rem; font-weight: 700; line-height: 1.3; }
    .card-sub { font-size: 0.82rem; color: var(--text-muted); margin-top: 2px; }

    .badges { display: flex; gap: 6px; flex-wrap: wrap; }
    .badge {
      font-size: 0.72rem;
      font-weight: 700;
      padding: 3px 9px;
      border-radius: 20px;
      text-transform: uppercase;
      letter-spacing: 0.05em;
    }
    .badge-priority-high { background: #ff575722; color: var(--high); }
    .badge-priority-medium { background: #ffb34722; color: var(--med); }
    .badge-priority-low { background: #4fc3f722; color: var(--low); }

    .card-contact { display: flex; flex-direction: column; gap: 5px; }

    .card-phone, .card-email {
      font-size: 0.88rem;
      color: var(--accent);
      font-weight: 600;
      text-decoration: none;
      display: flex;
      align-items: center;
      gap: 6px;
    }
    .card-email { color: var(--text-muted); font-weight: 400; }
    .card-phone:hover { color: var(--accent-hover); }
    .card-email:hover { color: var(--text); }

    .card-meta {
      display: flex;
      gap: 8px;
      flex-wrap: wrap;
      font-size: 0.78rem;
      color: var(--text-muted);
    }
    .card-meta-item {
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 5px;
      padding: 2px 8px;
    }

    .card-notes {
      font-size: 0.83rem;
      color: var(--text-muted);
      line-height: 1.55;
      border-top: 1px solid var(--border);
      padding-top: 10px;
      white-space: pre-wrap;
    }

    .card-actions {
      display: flex;
      gap: 6px;
      flex-wrap: wrap;
      border-top: 1px solid var(--border);
      padding-top: 10px;
    }
    .status-btn {
      font-size: 0.74rem;
      padding: 5px 10px;
      background: var(--surface2);
      color: var(--text-muted);
      border: 1px solid var(--border);
      border-radius: 6px;
      font-weight: 600;
    }
    .status-btn:hover { border-color: var(--accent); color: var(--text); }
    .status-btn.active { background: #ffffff18; border-color: var(--s-color, var(--accent)); color: var(--s-color, var(--accent)); }

    /* Card status select */
    .card-status-select {
      flex: 1;
      appearance: none;
      -webkit-appearance: none;
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 6px;
      padding: 5px 10px;
      font-size: 0.75rem;
      font-weight: 600;
      cursor: pointer;
      font-family: inherit;
      outline: none;
      transition: border-color 0.12s;
    }
    .card-status-select:focus { border-color: var(--accent); }

    .card-actions-right { margin-left: auto; display: flex; gap: 6px; }
    .btn-edit {
      font-size: 0.74rem;
      padding: 5px 10px;
      background: transparent;
      color: var(--text-muted);
      border: 1px solid var(--border);
      border-radius: 6px;
    }
    .btn-edit:hover { border-color: var(--accent); color: var(--accent); }

    .empty-state {
      grid-column: 1 / -1;
      text-align: center;
      padding: 64px 20px;
      color: var(--text-muted);
    }
    .empty-state h3 { font-size: 1.1rem; margin-bottom: 8px; }
    .empty-state p { font-size: 0.88rem; }

    .section-label {
      font-size: 0.75rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.08em;
      color: var(--text-muted);
      margin-bottom: 14px;
      padding-bottom: 8px;
      border-bottom: 1px solid var(--border);
    }
    .leads-section { margin-bottom: 32px; }

    /* ── App layout with sidebar ── */
    .app-layout {
      display: flex;
      gap: 0;
      align-items: flex-start;
      max-width: 100%;
      margin: 0 auto;
      padding: 20px 24px;
    }

    .main-area { flex: 1; min-width: 0; padding-right: 24px; }

    .call-queue {
      width: 288px;
      flex-shrink: 0;
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: 14px;
      position: sticky;
      top: 80px;
      max-height: calc(100vh - 100px);
      display: flex;
      flex-direction: column;
      overflow: hidden;
    }

    .queue-header {
      padding: 14px 16px 12px;
      border-bottom: 1px solid var(--border);
      display: flex;
      align-items: center;
      justify-content: space-between;
      flex-shrink: 0;
    }

    .queue-title {
      font-size: 0.82rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.07em;
      color: var(--text-muted);
      display: flex;
      align-items: center;
      gap: 8px;
    }

    .queue-title svg { color: var(--accent); }

    .queue-count {
      background: var(--accent);
      color: #fff;
      font-size: 0.7rem;
      font-weight: 700;
      padding: 2px 7px;
      border-radius: 10px;
      min-width: 20px;
      text-align: center;
    }

    .queue-body {
      overflow-y: auto;
      flex: 1;
    }

    .queue-body::-webkit-scrollbar { width: 4px; }
    .queue-body::-webkit-scrollbar-track { background: transparent; }
    .queue-body::-webkit-scrollbar-thumb { background: var(--border); border-radius: 4px; }

    .queue-day-label {
      font-size: 0.7rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.07em;
      color: var(--text-muted);
      padding: 10px 16px 4px;
      background: var(--surface);
      position: sticky;
      top: 0;
      z-index: 1;
    }

    .queue-item {
      padding: 10px 16px;
      border-bottom: 1px solid var(--border);
      display: flex;
      align-items: center;
      gap: 10px;
      transition: background 0.12s;
    }
    .queue-item:hover { background: var(--surface2); }
    .queue-item:last-child { border-bottom: none; }

    .queue-dot {
      width: 8px;
      height: 8px;
      border-radius: 50%;
      flex-shrink: 0;
      margin-top: 1px;
    }
    .queue-dot.high   { background: var(--high); }
    .queue-dot.medium { background: var(--med); }
    .queue-dot.low    { background: var(--low); }

    .queue-info { flex: 1; min-width: 0; }

    .queue-name {
      font-size: 0.86rem;
      font-weight: 600;
      white-space: nowrap;
      overflow: hidden;
      text-overflow: ellipsis;
      line-height: 1.3;
    }

    .queue-phone {
      font-size: 0.78rem;
      color: var(--accent);
      text-decoration: none;
      display: block;
      margin-top: 1px;
    }
    .queue-phone:hover { color: var(--accent-hover); }

    .queue-status-tag {
      font-size: 0.65rem;
      font-weight: 700;
      padding: 2px 6px;
      border-radius: 4px;
      text-transform: uppercase;
      letter-spacing: 0.04em;
      white-space: nowrap;
    }
    .queue-status-tag.follow-up { background: #ab47bc22; color: var(--followup); }
    .queue-status-tag.pending   { background: #ffb34722; color: var(--pending); }

    .queue-call-btn {
      width: 28px;
      height: 28px;
      border-radius: 7px;
      background: color-mix(in srgb, var(--green) 15%, var(--surface));
      border: 1px solid color-mix(in srgb, var(--green) 35%, var(--surface));
      color: var(--green);
      font-size: 0.7rem;
      font-weight: 700;
      padding: 0;
      display: flex;
      align-items: center;
      justify-content: center;
      flex-shrink: 0;
      cursor: pointer;
      transition: background 0.12s;
    }
    .queue-call-btn:hover { background: color-mix(in srgb, var(--green) 25%, var(--surface)); }

    .queue-empty {
      padding: 32px 16px;
      text-align: center;
      color: var(--text-muted);
      font-size: 0.84rem;
    }

    /* ── Toast ── */
    #toast {
      position: fixed;
      bottom: 24px;
      right: 24px;
      padding: 12px 18px;
      border-radius: 10px;
      border: 1px solid var(--accent);
      background: #1a2d3d;
      color: var(--text);
      font-size: 0.88rem;
      font-weight: 600;
      box-shadow: var(--shadow);
      z-index: 500;
      transform: translateY(12px);
      opacity: 0;
      transition: opacity 0.2s, transform 0.2s;
      pointer-events: none;
    }
    #toast.show { opacity: 1; transform: translateY(0); }

    /* ── Skip-to-content ── */
    .skip-link {
      position: absolute;
      top: -100%;
      left: 16px;
      z-index: 9999;
      padding: 8px 16px;
      background: var(--accent);
      color: #fff;
      border-radius: var(--radius-sm);
      font-size: 14px;
      text-decoration: none;
      transition: top var(--duration-fast);
    }
    .skip-link:focus { top: 16px; }

    /* ── Screen-reader only ── */
    .sr-only {
      position: absolute;
      width: 1px; height: 1px;
      padding: 0; margin: -1px;
      overflow: hidden;
      clip: rect(0,0,0,0);
      white-space: nowrap;
      border: 0;
    }

    /* ── Toolbar wrap ── */
    .toolbar-wrap {
      max-width: 1380px;
      margin: 0 auto;
      padding: 28px 24px 0;
    }

    /* ── View tabs ── */
    .view-tabs {
      display: flex;
      gap: 4px;
      margin-top: 16px;
      border-bottom: 1px solid var(--border);
      padding-bottom: 0;
    }
    .view-tab {
      padding: 8px 18px;
      font-size: 0.82rem;
      font-weight: 600;
      background: none;
      color: var(--text-muted);
      border-radius: 8px 8px 0 0;
      border: 1px solid transparent;
      border-bottom: none;
      margin-bottom: -1px;
      transition: color 0.15s, background 0.15s;
      font-family: var(--font-heading);
    }
    .view-tab:hover { color: var(--text); background: var(--surface2); }
    .view-tab.active {
      color: var(--accent);
      background: var(--surface);
      border-color: var(--border);
      border-bottom-color: var(--surface);
    }

    /* ── Sidebar Navigation ── */
    #app-sidebar {
      position: fixed;
      top: 0; left: 0; bottom: 0;
      width: 240px;
      background: #0a0c10;
      border-right: 1px solid var(--border);
      z-index: 200;
      display: flex;
      flex-direction: column;
      transition: width 0.2s ease, transform 0.2s ease;
      overflow-y: auto;
      overflow-x: hidden;
    }
    .sb-logo {
      padding: 20px 18px 16px;
      cursor: pointer;
      border-bottom: 1px solid #1a1d27;
    }
    .sb-logo:hover { opacity: 0.85; }
    .sb-logo .brand-top { font-size: 1rem; font-weight: 800; color: var(--accent); letter-spacing: 0.06em; font-family: var(--font-heading); display: block; }
    .sb-logo .brand-bottom { font-size: 0.65rem; font-weight: 800; color: var(--text-muted); letter-spacing: 0.12em; font-family: var(--font-heading); display: block; }
    .sb-section { padding: 8px 10px; }
    .sb-section-label { font-size: 0.65rem; font-weight: 700; color: var(--text-muted); letter-spacing: 0.08em; text-transform: uppercase; padding: 8px 8px 4px; }
    .sb-sep { height: 1px; background: #1a1d27; margin: 4px 10px; }
    .sb-nav-item {
      display: flex; align-items: center; gap: 10px;
      padding: 9px 14px;
      border-radius: 8px;
      color: #94a3b8;
      font-size: 0.82rem; font-weight: 500;
      cursor: pointer; transition: all 0.15s;
      border: none; background: none; width: 100%;
      text-align: left; font-family: var(--font-sans);
      position: relative;
    }
    .sb-nav-item:hover { background: #1a1d27; color: #fff; }
    .sb-nav-item.active { background: #1a1d27; color: #fff; border-left: 3px solid var(--accent); padding-left: 11px; }
    .sb-nav-item.active .sb-icon { color: var(--accent); }
    .sb-icon { width: 20px; height: 20px; flex-shrink: 0; opacity: 0.7; }
    .sb-nav-item:hover .sb-icon, .sb-nav-item.active .sb-icon { opacity: 1; }
    .sb-badge { background: color-mix(in srgb, var(--accent) 15%, transparent); color: var(--accent); font-size: 0.7rem; font-weight: 700; padding: 1px 7px; border-radius: 10px; margin-left: auto; }
    .sb-bottom { margin-top: auto; padding: 8px 10px 12px; border-top: 1px solid #1a1d27; }

    /* Main content offset for sidebar */
    #app-body { margin-left: 240px; transition: margin-left 0.2s ease; }
    header { display: none !important; } /* Hide old header */
    .view-tabs { display: none !important; } /* Hide old horizontal tabs */

    /* Hamburger button (hidden on desktop) */
    #sb-hamburger {
      display: none; position: fixed; top: 12px; left: 12px;
      z-index: 250; background: var(--surface); border: 1px solid var(--border);
      border-radius: 8px; padding: 8px 10px; cursor: pointer; color: var(--text);
      font-size: 1.2rem; line-height: 1;
    }
    #sb-overlay {
      display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.5);
      z-index: 190;
    }

    @media (max-width: 768px) {
      #app-sidebar { transform: translateX(-100%); z-index: 210; }
      #app-sidebar.open { transform: translateX(0); }
      #app-body { margin-left: 0 !important; }
      #sb-hamburger { display: block; }
      #sb-overlay.open { display: block; }
      .toolbar-wrap { padding-top: 52px !important; }
    }

    @media (max-width: 480px) {
      #app-sidebar { display: none !important; }
      #sb-hamburger { display: none !important; }
      #sb-overlay { display: none !important; }
      #sb-bottom-nav {
        display: flex !important;
        position: fixed !important; bottom: 0 !important; left: 0 !important; right: 0 !important;
        background: #0a0c10 !important; border-top: 1px solid var(--border) !important;
        z-index: 99999 !important; padding: 4px 0 !important;
        justify-content: space-around !important;
        transform: none !important;
        opacity: 1 !important;
        visibility: visible !important;
        pointer-events: auto !important;
      }
      .sb-bnav-item {
        display: flex; flex-direction: column; align-items: center;
        gap: 2px; padding: 6px 8px; color: #94a3b8;
        font-size: 0.62rem; font-weight: 600; cursor: pointer;
        background: none; border: none; font-family: var(--font-sans);
      }
      .sb-bnav-item.active { color: var(--accent); }
      .sb-bnav-item svg { width: 22px; height: 22px; }
      #app-body { padding-bottom: 64px !important; margin-left: 0 !important; }
      .toolbar-wrap { padding-top: 16px !important; }
      /* Messages and Phone panels — full width, leave room for bottom bar */
      #messages-panel { width: 100% !important; z-index: 99990 !important; bottom: 56px !important; }
      #dialpad-sidebar { width: 100% !important; z-index: 99990 !important; bottom: 56px !important; }
      /* Modals — leave room for bottom bar */
      .modal-overlay { padding-bottom: 64px !important; }
      #call-overlay { padding-bottom: 64px !important; }
      #pd-countdown-overlay { padding-bottom: 64px !important; }
      #pd-between-overlay { padding-bottom: 64px !important; }
    }

    /* ── Contacts table ── */
    .contacts-wrap {
      max-width: 1380px;
      margin: 0 auto;
      padding: 24px;
    }
    .contacts-table-wrap {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      overflow-x: auto;
    }
    .contacts-table {
      width: 100%;
      border-collapse: collapse;
      font-size: 0.86rem;
    }
    .contacts-table th {
      text-align: left;
      padding: 11px 16px;
      font-size: 0.73rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.06em;
      color: var(--text-muted);
      border-bottom: 1px solid var(--border);
      white-space: nowrap;
      cursor: pointer;
      user-select: none;
      transition: color 0.15s;
    }
    .contacts-table th:hover { color: var(--text); }
    .contacts-table th.sort-active { color: var(--accent); }
    .sort-arrow { margin-left: 4px; opacity: 0.6; font-style: normal; }
    .contacts-table td {
      padding: 11px 16px;
      border-bottom: 1px solid var(--border);
      vertical-align: middle;
      max-width: 200px;
    }
    .contacts-table tbody tr:last-child td { border-bottom: none; }
    .contacts-table tbody tr {
      cursor: pointer;
      transition: background 0.1s;
    }
    .contacts-table tbody tr:hover { background: var(--surface2); }

    .contacts-table .ct-name { font-weight: 600; color: var(--text); }
    .contacts-table .ct-phone { color: var(--accent); white-space: nowrap; }
    .contacts-table .ct-email { color: var(--text-muted); font-size: 0.8rem; }
    .contacts-table .ct-notes {
      color: var(--text-muted);
      white-space: nowrap;
      overflow: hidden;
      text-overflow: ellipsis;
      max-width: 180px;
      font-size: 0.8rem;
    }

    /* ── Follow Up view ── */
    .followup-list { display: flex; flex-direction: column; gap: 10px; }

    .followup-item {
      background: var(--surface);
      border: 1px solid var(--border);
      border-left: 3px solid var(--followup);
      border-radius: var(--radius);
      padding: 14px 18px;
      display: grid;
      grid-template-columns: 1fr auto;
      gap: 10px 20px;
      align-items: center;
      cursor: pointer;
      transition: border-color 0.15s, transform 0.1s;
    }
    .followup-item:hover { border-color: var(--accent); border-left-color: var(--followup); transform: translateY(-1px); }

    .followup-left { min-width: 0; }
    .followup-name { font-size: 0.97rem; font-weight: 700; }
    .followup-meta { font-size: 0.8rem; color: var(--text-muted); margin-top: 2px; display: flex; gap: 10px; flex-wrap: wrap; }
    .followup-meta a { color: var(--accent); text-decoration: none; }
    .followup-meta a:hover { color: var(--accent-hover); }

    .followup-last-note {
      margin-top: 8px;
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 6px;
      padding: 8px 12px;
      font-size: 0.82rem;
      color: var(--text-muted);
      line-height: 1.5;
    }
    .followup-last-note-label { font-size: 0.7rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--followup); margin-bottom: 3px; }

    .followup-actions { display: flex; flex-direction: column; gap: 6px; align-items: flex-end; }
    .followup-date { font-size: 0.73rem; color: var(--text-muted); white-space: nowrap; }

    .followup-empty {
      text-align: center;
      padding: 64px 20px;
      color: var(--text-muted);
    }
    .followup-empty h3 { font-size: 1.1rem; margin-bottom: 8px; }

    #followup-tab-count, #quotefollowup-tab-count, #booked-tab-count, #closed-tab-count, #archived-tab-count {
      font-size: 0.68rem;
      font-weight: 700;
      padding: 1px 6px;
      border-radius: 10px;
      margin-left: 2px;
      vertical-align: middle;
      color: #fff;
    }
    #followup-tab-count      { background: var(--followup); }
    #quotefollowup-tab-count { background: #26c6da; }
    #booked-tab-count        { background: #81c784; }
    #closed-tab-count        { background: #4caf50; }
    #archived-tab-count      { background: #78909c; }
    #followup-tab-count:empty, #quotefollowup-tab-count:empty, #booked-tab-count:empty, #closed-tab-count:empty, #archived-tab-count:empty { display: none; }

    /* ── To Contact view ── */
    .tc-section { margin-bottom: 28px; }

    .tc-section-header {
      display: flex;
      align-items: center;
      gap: 10px;
      padding: 10px 0 10px;
      margin-bottom: 10px;
      border-bottom: 1px solid var(--border);
    }
    .tc-section-title {
      font-size: 0.78rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.07em;
    }
    .tc-section-title.overdue  { color: var(--high); }
    .tc-section-title.scheduled{ color: var(--accent); }
    .tc-section-title.followup { color: var(--followup); }
    .tc-section-title.initial  { color: var(--pending); }

    .tc-count {
      font-size: 0.72rem;
      font-weight: 700;
      padding: 2px 8px;
      border-radius: 10px;
      color: #fff;
    }
    .tc-count.overdue   { background: var(--high); }
    .tc-count.scheduled { background: var(--accent); }
    .tc-count.followup  { background: var(--followup); }
    .tc-count.initial   { background: #a0701a; }

    .tc-list { display: flex; flex-direction: column; gap: 8px; }

    .tc-item {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      padding: 13px 16px;
      display: grid;
      grid-template-columns: 1fr auto;
      gap: 8px 16px;
      align-items: center;
      cursor: pointer;
      transition: border-color 0.12s, transform 0.1s;
    }
    .tc-item:hover { border-color: var(--accent); transform: translateY(-1px); }
    .tc-item.overdue-item   { border-left: 3px solid var(--high); }
    .tc-item.scheduled-item { border-left: 3px solid var(--accent); }
    .tc-item.followup-item  { border-left: 3px solid var(--followup); }
    .tc-item.initial-item   { border-left: 3px solid var(--pending); }

    .tc-info { min-width: 0; }
    .tc-name { font-size: 0.95rem; font-weight: 700; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
    .tc-meta { font-size: 0.8rem; color: var(--text-muted); margin-top: 3px; display: flex; gap: 10px; flex-wrap: wrap; }
    .tc-meta a { color: var(--accent); text-decoration: none; }
    .tc-meta a:hover { color: var(--accent-hover); }
    .tc-callback-time {
      font-size: 0.78rem;
      font-weight: 700;
      margin-top: 5px;
      display: flex;
      align-items: center;
      gap: 5px;
    }
    .tc-callback-time.overdue  { color: var(--high); }
    .tc-callback-time.upcoming { color: var(--accent); }

    .tc-last-note {
      margin-top: 7px;
      font-size: 0.8rem;
      color: var(--text-muted);
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 6px;
      padding: 6px 10px;
      line-height: 1.4;
    }
    .tc-last-note-label { font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 2px; }

    .tc-actions { display: flex; flex-direction: column; gap: 5px; align-items: flex-end; flex-shrink: 0; }

    .tc-empty {
      text-align: center;
      padding: 64px 20px;
      color: var(--text-muted);
    }
    .tc-empty h3 { font-size: 1.1rem; margin-bottom: 8px; }

    /* ── Profile modal ── */
    .profile-modal-inner {
      max-width: min(960px, 96vw);
      width: 96vw;
      padding: 0;
      overflow: hidden;
      max-height: 92vh;
      display: flex;
      flex-direction: column;
    }
    .profile-header {
      display: flex;
      align-items: flex-start;
      justify-content: space-between;
      gap: 12px;
      padding: 18px 24px 14px;
      border-bottom: 1px solid var(--border);
      background: var(--surface2);
      flex-shrink: 0;
    }
    .profile-name { font-size: 1.2rem; font-weight: 700; }
    .profile-sub { font-size: 0.83rem; color: var(--text-muted); margin-top: 3px; }

    .profile-body {
      padding: 20px 24px;
      display: grid;
      grid-template-columns: 1fr 1fr;
      grid-template-rows: auto;
      gap: 0 28px;
      overflow-y: auto;
      flex: 1;
    }
    .profile-col-left  { display: flex; flex-direction: column; gap: 16px; }
    .profile-col-right { display: flex; flex-direction: column; gap: 16px; border-left: 1px solid var(--border); padding-left: 28px; }

    .profile-contact { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }

    .profile-status-row { display: grid; grid-template-columns: 1fr 1fr; gap: 7px; }

    .profile-section-label {
      font-size: 0.73rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.07em;
      color: var(--text-muted);
      margin-bottom: 10px;
    }
    .profile-section { display: flex; flex-direction: column; }

    .log-entry {
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 8px;
      padding: 10px 13px;
      margin-bottom: 8px;
    }
    .log-entry-date {
      font-size: 0.72rem;
      color: var(--text-muted);
      margin-bottom: 4px;
    }
    .log-entry-text { font-size: 0.85rem; line-height: 1.5; white-space: pre-wrap; }

    /* Activity timeline */
    .activity-list { margin-top: 4px; }
    .activity-entry {
      display: flex;
      gap: 10px;
      padding: 9px 0;
      border-bottom: 1px solid var(--border);
      align-items: flex-start;
    }
    .activity-entry:last-child { border-bottom: none; }
    .activity-icon {
      width: 28px;
      height: 28px;
      border-radius: 50%;
      display: flex;
      align-items: center;
      justify-content: center;
      font-size: 0.82rem;
      flex-shrink: 0;
      margin-top: 1px;
    }
    .activity-body { flex: 1; min-width: 0; }
    .activity-detail { font-size: 0.83rem; line-height: 1.45; color: var(--text); }
    .activity-detail .activity-note-text { color: var(--text-muted); font-style: italic; margin-top: 2px; font-size: 0.8rem; white-space: pre-wrap; }
    .activity-time { font-size: 0.71rem; color: var(--text-muted); margin-top: 2px; }
    .activity-empty { font-size: 0.82rem; color: var(--text-muted); padding: 8px 0; }

    .profile-add-note {
      display: flex;
      gap: 8px;
      margin-top: 4px;
    }
    .profile-add-note textarea {
      flex: 1;
      min-height: 60px;
      font-size: 0.85rem;
    }
    .profile-add-note button { align-self: flex-end; }

    .profile-original-notes {
      background: var(--surface2);
      border: 1px solid var(--border);
      border-radius: 8px;
      padding: 12px 14px;
      font-size: 0.83rem;
      color: var(--text-muted);
      line-height: 1.6;
      white-space: pre-wrap;
    }

    @media (max-width: 900px) {
      .app-layout { flex-direction: column; padding: 16px; }
      .main-area { padding-right: 0; width: 100%; }
      .call-queue { width: 100%; position: static; max-height: 320px; }
      .toolbar-wrap { padding: 16px 16px 0; }
    }

    @media (max-width: 600px) {
      .form-grid { grid-template-columns: 1fr; }
      header { padding: 14px 16px; }
      header h1 { font-size: 1rem; }
      .header-stats { gap: 10px; font-size: 0.75rem; }
      .toolbar { flex-direction: column; }
      .toolbar-left, .toolbar-right { width: 100%; }

      /* ── Profile / Users Panel — Mobile Fix ── */
      #users-panel { padding: 12px !important; padding-bottom: 70px !important; }
      #users-panel .users-box {
        max-width: 100% !important; width: 100% !important; padding: 16px !important;
        max-height: calc(100vh - 80px) !important; box-sizing: border-box !important;
        padding-bottom: 72px !important;
      }
      #users-panel .users-box > div[style*="display:flex"],
      #users-panel .users-box > div[style*="display: flex"] { flex-wrap: wrap !important; }
      #users-panel .users-box > div[style*="flex"] > div { min-width: 100% !important; flex: 1 1 100% !important; }
      #users-panel .users-box input,
      #users-panel .users-box select,
      #users-panel .users-box textarea { max-width: 100% !important; width: 100% !important; box-sizing: border-box !important; }
      #users-panel .users-box button { max-width: 100% !important; }
      /* Edit user modal mobile */
      .modal .edit-user-box,
      .modal[style*="max-width"] { max-width: calc(100vw - 32px) !important; width: calc(100vw - 32px) !important; }
      .modal input, .modal select { max-width: 100% !important; width: 100% !important; box-sizing: border-box !important; }
      .modal div[style*="display:flex"] { flex-wrap: wrap !important; }
      .modal div[style*="flex"] > div[style*="flex:1"] { min-width: 100% !important; }
    }

    /* ── Address autocomplete ── */
    .addr-wrap { position: relative; }
    .addr-dropdown {
      position: absolute;
      top: calc(100% + 4px);
      left: 0; right: 0;
      background: var(--surface);
      border: 1px solid var(--accent);
      border-radius: var(--radius);
      z-index: 1000;
      box-shadow: var(--shadow);
      overflow: hidden;
      max-height: 220px;
      overflow-y: auto;
    }
    .addr-option {
      padding: 10px 14px;
      font-size: 0.84rem;
      cursor: pointer;
      border-bottom: 1px solid var(--border);
      line-height: 1.4;
      transition: background 0.1s;
    }
    .addr-option:last-child { border-bottom: none; }
    .addr-option:hover, .addr-option.active { background: var(--surface2); }
    .addr-option strong { color: var(--text); display: block; }
    .addr-option span   { color: var(--text-muted); font-size: 0.78rem; }
    .addr-loading {
      padding: 10px 14px;
      font-size: 0.82rem;
      color: var(--text-muted);
      display: flex;
      align-items: center;
      gap: 8px;
    }

    /* ── Reports view ── */
    .reports-wrap { max-width: 900px; margin: 0 auto; padding: 24px; display: flex; flex-direction: column; gap: 24px; }
    .reports-controls {
      display: flex;
      align-items: flex-end;
      gap: 12px;
      flex-wrap: wrap;
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      padding: 16px 20px;
    }
    .reports-range-group { display: flex; flex-direction: column; gap: 4px; }
    .reports-range-group label { font-size: 0.75rem; color: var(--text-muted); font-weight: 600; text-transform: uppercase; letter-spacing: 0.04em; }
    .reports-range-group input[type="date"] { padding: 7px 10px; border-radius: 8px; }
    .reports-quick-btns { display: flex; gap: 6px; flex-wrap: wrap; align-items: flex-end; }
    .reports-quick { padding: 7px 12px; font-size: 0.8rem; }

    .reports-summary { display: grid; grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); gap: 12px; }
    .reports-stat-card {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      padding: 16px 18px;
    }
    .reports-stat-label { font-size: 0.75rem; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.04em; margin-bottom: 6px; }
    .reports-stat-value { font-size: 1.8rem; font-weight: 700; line-height: 1; }
    .reports-stat-sub   { font-size: 0.75rem; color: var(--text-muted); margin-top: 4px; }

    .reports-section {
      background: var(--surface);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      padding: 20px;
    }
    .reports-section-title { font-weight: 700; font-size: 0.95rem; margin-bottom: 16px; color: var(--text); }

    /* Day table */
    .reports-day-table { width: 100%; border-collapse: collapse; }
    .reports-day-table th { text-align: left; font-size: 0.75rem; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.04em; padding: 0 10px 10px; border-bottom: 1px solid var(--border); }
    .reports-day-table td { padding: 9px 10px; font-size: 0.85rem; border-bottom: 1px solid var(--border); }
    .reports-day-table tr:last-child td { border-bottom: none; }
    .reports-day-table tr.rpt-selectable { cursor: pointer; }
    .reports-day-table tr.rpt-selectable:hover td { background: var(--surface2); }
    .reports-day-table tr.rpt-selected td { background: #4f6ef711; }
    .reports-day-bar { height: 8px; border-radius: 4px; background: var(--accent); min-width: 4px; }
    .reports-day-empty { font-size: 0.85rem; color: var(--text-muted); padding: 12px 0; }

    /* Status bars */
    .reports-status-row { margin-bottom: 10px; }
    .reports-status-label-row { display: flex; justify-content: space-between; align-items: center; margin-bottom: 4px; font-size: 0.83rem; }
    .reports-status-count { font-size: 0.78rem; color: var(--text-muted); }
    .reports-bar-track { height: 10px; background: var(--surface2); border-radius: 5px; overflow: hidden; }
    .reports-bar-fill  { height: 100%; border-radius: 5px; transition: width 0.4s; }

    /* Detail list */
    .reports-detail-entry { padding: 7px 0; border-bottom: 1px solid var(--border); font-size: 0.82rem; display: flex; gap: 10px; align-items: flex-start; }
    .reports-detail-entry:last-child { border-bottom: none; }
    .reports-detail-name { font-weight: 600; min-width: 130px; }
    .reports-detail-action { color: var(--text-muted); flex: 1; }
    .reports-detail-time  { color: var(--text-muted); font-size: 0.75rem; white-space: nowrap; }

    /* ── Report sub-tabs ── */
    .rpt-tabs { display: flex; gap: 4px; margin-bottom: 20px; flex-wrap: wrap; }
    .rpt-tab {
      padding: 7px 16px; font-size: 0.8rem; font-weight: 600; border-radius: 8px;
      background: var(--surface2); border: 1px solid var(--border); color: var(--text-muted);
      cursor: pointer; font-family: var(--font-heading); transition: all 0.15s;
    }
    .rpt-tab:hover { color: var(--text); border-color: var(--accent); }
    .rpt-tab.active { background: var(--accent); color: #fff; border-color: var(--accent); }
    .rpt-panel { display: none; }
    .rpt-panel.active { display: block; }
    .rpt-metric-row { display: grid; grid-template-columns: repeat(auto-fill, minmax(160px,1fr)); gap: 12px; margin-bottom: 20px; }
    .rpt-metric {
      background: var(--surface); border: 1px solid var(--border); border-radius: 10px;
      padding: 16px; text-align: center;
    }
    .rpt-metric-val { font-size: 1.8rem; font-weight: 700; font-family: var(--font-heading); line-height: 1.2; }
    .rpt-metric-label { font-size: 0.72rem; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; font-weight: 600; margin-top: 4px; }
    .rpt-metric-sub { font-size: 0.75rem; margin-top: 4px; }
    .rpt-metric-sub.up { color: #22c55e; }
    .rpt-metric-sub.down { color: #ef4444; }
    .rpt-chart-wrap { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 16px; margin-bottom: 18px; }
    .rpt-chart-title { font-size: 0.85rem; font-weight: 700; margin-bottom: 12px; font-family: var(--font-heading); }
    .rpt-heatmap { display: grid; grid-template-columns: 60px repeat(13,1fr); gap: 2px; font-size: 0.7rem; }
    .rpt-hm-cell { padding: 6px 2px; text-align: center; border-radius: 4px; font-weight: 600; min-height: 30px; display: flex; align-items: center; justify-content: center; }
    .rpt-hm-header { color: var(--text-muted); font-weight: 700; text-transform: uppercase; font-size: 0.65rem; }
    .rpt-hm-label { color: var(--text-muted); font-weight: 600; text-align: right; padding-right: 6px; }
    .rpt-stale-row { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border-bottom: 1px solid var(--border); font-size: 0.85rem; }
    .rpt-stale-row:last-child { border-bottom: none; }
    .rpt-stale-days { font-weight: 700; font-family: var(--font-mono); min-width: 50px; }
    .rpt-funnel-row { display: flex; align-items: center; gap: 12px; margin-bottom: 8px; }
    .rpt-funnel-bar { height: 32px; border-radius: 6px; display: flex; align-items: center; padding: 0 12px; font-weight: 700; font-size: 0.85rem; color: #fff; transition: width 0.4s ease; }
    .rpt-funnel-label { min-width: 180px; font-size: 0.82rem; font-weight: 600; color: var(--text-muted); }
    .rpt-funnel-rate { font-size: 0.78rem; color: var(--text-muted); margin-left: 8px; }
    .rpt-input { background: var(--surface2); border: 1px solid var(--border); color: var(--text); border-radius: 6px; padding: 6px 10px; font-size: 0.85rem; width: 120px; font-family: inherit; }
    .rpt-input:focus { border-color: var(--accent); outline: none; }
    .rpt-gold { color: #f59e0b; }

    /* ── Map view ── */
    #view-map { padding: 0; }
    .map-wrap { display: flex; flex-direction: column; height: calc(100vh - 130px); }
    .map-controls {
      padding: 12px 20px;
      background: var(--surface);
      border-bottom: 1px solid var(--border);
      flex-shrink: 0;
    }
    .map-filter-row { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
    .map-legend-item { display: flex; align-items: center; gap: 6px; font-size: 0.82rem; color: var(--text-muted); }
    .map-dot { width: 11px; height: 11px; border-radius: 50%; display: inline-block; }
    .map-body { display: flex; flex: 1; min-height: 0; position: relative; }
    #leaflet-map { flex: 1; min-width: 0; }
    .map-sidebar {
      width: 280px;
      flex-shrink: 0;
      background: var(--surface);
      border-left: 1px solid var(--border);
      overflow-y: auto;
      display: flex;
      flex-direction: column;
    }
    .map-sidebar-header {
      padding: 14px 16px 10px;
      font-weight: 700;
      font-size: 0.88rem;
      letter-spacing: 0.04em;
      color: var(--text-muted);
      text-transform: uppercase;
      border-bottom: 1px solid var(--border);
      flex-shrink: 0;
    }
    #map-appt-list { flex: 1; overflow-y: auto; }
    .map-appt-card {
      padding: 12px 16px;
      border-bottom: 1px solid var(--border);
      cursor: pointer;
      transition: background 0.1s;
    }
    .map-appt-card:hover { background: var(--surface2); }
    .map-appt-name { font-weight: 600; font-size: 0.88rem; margin-bottom: 3px; }
    .map-appt-time { font-size: 0.76rem; color: var(--accent); margin-bottom: 3px; }
    .map-appt-addr { font-size: 0.74rem; color: var(--text-muted); line-height: 1.4; }
    .map-appt-status { display: inline-block; font-size: 0.7rem; font-weight: 600; padding: 2px 8px; border-radius: 10px; margin-top: 5px; }
    .resub-badge { display:inline-block; background:#ff5757; color:#fff; font-size:0.62rem; font-weight:700; padding:2px 7px; border-radius:10px; letter-spacing:0.03em; margin-left:5px; vertical-align:middle; }
    .queue-resub-label { padding:6px 14px 4px; font-size:0.72rem; font-weight:700; color:#ff5757; letter-spacing:0.05em; text-transform:uppercase; }

    .map-empty { padding: 32px 20px; text-align: center; color: var(--text-muted); font-size: 0.85rem; }
    .map-geocoding-bar { padding: 8px 20px; font-size: 0.78rem; color: var(--text-muted); background: var(--surface2); border-bottom: 1px solid var(--border); display: none; align-items: center; gap: 8px; }
    /* Leaflet popup dark theme */
    .leaflet-popup-content-wrapper { background: var(--surface); color: var(--text); border: 1px solid var(--border); border-radius: 10px; box-shadow: var(--shadow); }
    .leaflet-popup-tip { background: var(--surface); }
    .leaflet-popup-content { margin: 12px 16px; }
    .map-popup-name { font-weight: 700; font-size: 0.95rem; margin-bottom: 6px; }
    .map-popup-row { font-size: 0.78rem; color: var(--text-muted); margin-bottom: 3px; display: flex; gap: 6px; align-items: flex-start; }
    .map-popup-row strong { color: var(--text); }
    .map-popup-btn { margin-top: 10px; font-size: 0.78rem; padding: 5px 12px; }

    /* ── Post-call modal ── */
    .postcall-modal-inner { max-width: 460px; }
    .postcall-lead-name {
      font-size: 1rem;
      font-weight: 700;
      color: var(--text);
      margin-bottom: 16px;
      padding-bottom: 14px;
      border-bottom: 1px solid var(--border);
    }
    .postcall-status-grid {
      display: grid;
      grid-template-columns: 1fr 1fr 1fr 1fr;
      gap: 6px;
    }
    .pc-status-btn {
      padding: 8px 6px;
      border-radius: 8px;
      font-size: 0.75rem;
      font-weight: 600;
      text-align: left;
      cursor: pointer;
      border: 2px solid transparent;
      background: var(--surface2);
      color: var(--text-muted);
      transition: all 0.12s;
      font-family: inherit;
      display: flex;
      align-items: center;
      gap: 8px;
    }
    .pc-status-btn:hover { background: var(--surface); color: var(--text); }
    .pc-status-btn.selected { color: #fff; }
    .pc-time-btn.selected { background: var(--accent) !important; color: #fff !important; border-color: var(--accent) !important; }
    .pc-status-dot {
      width: 9px; height: 9px;
      border-radius: 50%;
      flex-shrink: 0;
    }

    /* Callback badge */
    .cb-badge {
      font-size: 0.7rem;
      font-weight: 700;
      padding: 3px 8px;
      border-radius: 5px;
      display: inline-flex;
      align-items: center;
      gap: 4px;
      white-space: nowrap;
    }
    .cb-badge.due     { background: #ff575722; color: var(--high); border: 1px solid #ff575744; }
    .cb-badge.upcoming{ background: #4f6ef722; color: var(--accent); border: 1px solid #4f6ef744; }

    .queue-due-label {
      font-size: 0.7rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.07em;
      color: var(--high);
      padding: 10px 16px 4px;
      background: var(--surface);
      position: sticky;
      top: 0;
      z-index: 1;
    }

    /* Callback modal */
    .cb-modal {
      max-width: 400px;
    }
    .cb-lead-label {
      font-weight: 700;
      color: var(--text);
      font-size: 1rem;
      margin-bottom: 16px;
    }
    .cb-quick-label {
      font-size: 0.73rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.06em;
      color: var(--text-muted);
      margin-bottom: 8px;
    }
    .cb-quick-btns {
      display: grid;
      grid-template-columns: 1fr 1fr;
      gap: 8px;
      margin-bottom: 18px;
    }
    .cb-quick-btn {
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: 8px;
      padding: 10px 8px;
      font-size: 0.85rem;
      font-weight: 600;
      text-align: center;
      cursor: pointer;
      transition: all 0.12s;
      font-family: inherit;
      line-height: 1.3;
    }
    .cb-quick-btn:hover { background: var(--accent); border-color: var(--accent); color: #fff; }
    .cb-quick-btn.selected { background: var(--accent); border-color: var(--accent); color: #fff; }
    .cb-quick-btn small { display: block; font-size: 0.72rem; opacity: 0.75; font-weight: 400; margin-top: 1px; }
    .cb-divider {
      display: flex;
      align-items: center;
      gap: 10px;
      margin-bottom: 14px;
      color: var(--text-muted);
      font-size: 0.75rem;
    }
    .cb-divider::before, .cb-divider::after {
      content: '';
      flex: 1;
      height: 1px;
      background: var(--border);
    }
    input[type="datetime-local"] {
      background: var(--surface2);
      border: 1px solid var(--border);
      color: var(--text);
      border-radius: var(--radius);
      padding: 9px 14px;
      font-size: 0.9rem;
      outline: none;
      font-family: inherit;
      width: 100%;
      color-scheme: dark;
      transition: border-color 0.15s;
    }
    input[type="datetime-local"]:focus { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.15); }

    /* PWA — Safe area insets for notched phones */
    @supports (padding: env(safe-area-inset-top)) {
      #app-sidebar { padding-top: env(safe-area-inset-top); }
      #sb-bottom-nav { padding-bottom: env(safe-area-inset-bottom); }
    }

    /* PWA — Prevent overscroll bounce */
    html, body { overscroll-behavior: none; }

    /* PWA — Standalone mode adjustments */
    @media (display-mode: standalone) {
      header { padding-top: env(safe-area-inset-top, 0); }
      .toolbar-wrap { padding-top: calc(env(safe-area-inset-top, 0) + 16px) !important; }
      body { overscroll-behavior-y: none; }
    }

    /* Pull-to-refresh indicator */
    #pwa-refresh-indicator {
      display: none;
      position: fixed;
      top: 0; left: 0; right: 0;
      height: 4px;
      background: linear-gradient(90deg, var(--accent), var(--accent-purple), var(--accent));
      background-size: 200% 100%;
      animation: pwa-refresh-slide 1s linear infinite;
      z-index: 99999;
    }
    @keyframes pwa-refresh-slide {
      0% { background-position: 200% 0; }
      100% { background-position: -200% 0; }
    }

/* Google Places autocomplete - must appear above all modals (z-index 10000+) */
.pac-container { z-index: 99999 !important; }